Patient Support Coordinator (Pharmacy)

Job Description

Job Description

Contract to Hire | Onsite in Pittsburgh, PA
Multiple Shifts Available

Oxford Solutions is seeking a Patient Support Coordinator to join a pharmacy support team. In this role, you will help patients access their medications by handling benefit coordination, insurance verification, enrollment, and financial assistance assessments. This position requires strong communication skills, attention to detail, and a passion for patient care.

Responsibilities

• Conduct patient outreach for enrollment, insurance verification, benefits coordination, and delivery arrangements
• Assess patient eligibility for financial assistance programs
• Provide patient care support and triage to a pharmacist when required
• Place outbound calls to patients, providers, and insurers to resolve new and ongoing issues
• Document call information and findings accurately in system records
• Escalate cases through appropriate channels to resolve open issues and meet patient needs
• Research information using available resources to support case resolution
• Maintain patient confidentiality and comply with all corporate, state, and federal requirements
• Consistently perform tasks in a safe and compliant manner

Qualifications

• High school diploma or GED required; Bachelor’s degree strongly preferred
• Minimum 1 to 2 years of customer service or inbound call center experience required
• Prior experience in pharmacy, healthcare, or insurance needed.
• Excellent verbal and written communication skills
• Strong technical aptitude with the ability to learn new software quickly
• Detail-oriented with strong problem-solving and analytical abilities
• Team-oriented with the ability to collaborate cross-functionally
• Commitment to providing excellent patient care