IT Support Technician I

IT Support Technician I

The United States District Court, District of Arizona is seeking an IT Support Technician I position, located in the Phoenix Office. This position is part of the consolidated Systems Technology Division and reports to the Systems Supervisor. The IT Support Technician I provides end-user support, technical assistance, and routine systems maintenance for court unit staff. The Incumbent installs and configures computer hardware and software, performs routine to moderately complex troubleshooting, and supports daily automation operations.

Representative duties include:

• Providing information, assistance, and customer support to court staff via the IT helpdesk.
• Troubleshooting routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support.
• Assisting users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software.
• Distributing, installing, and configuring new hardware such as PCs, laptops, printers, mobile devices, and related peripherals.
• Installing, configuring, and testing new software applications.
• Performing routine troubleshooting, repair, and configuration of hardware and software.
• Preparing and maintaining documentation for local programs, including user guides, cheat sheets, and forms. Providing end-user training as needed.
• Maintaining an up-to-date inventory of computer equipment in accordance with policies and regulations.
• Providing input and recommendations regarding IT-related projects and improvements.
• Assisting with office and chambers moves including disconnecting, transporting, and reconnecting equipment.
• Traveling to divisional offices and other locations as required to provide technical support.
• Performing other automation-related duties as assigned.

Minimum qualifications include one year of specialized experience. Preferred qualifications include experience delivering high quality end user and automation support to a large user population in a fast paced, technically diverse environment. A bachelor's degree is preferred.