IT Support Technician - Level 1

Job Summary B&F Contracting is seeking an IT Support Technician – Level 1 to join our Technology & Business Operations team and provide technical assistance to our internal users. The ideal candidate will possess strong problem‑solving skills, excellent communication abilities, and a passion for technology. This role is essential in ensuring the smooth operation of our IT systems and providing timely, professional support to end‑users across our office and field operations. Bilingual English/Spanish candidates are strongly preferred. Schedule & Work Location This is a fully onsite position based at our Phoenix, AZ office. Standard hours are Monday through Friday, 8:00 AM – 4:00 PM. Occasional travel to job sites and other B&F locations in and around the Phoenix metro area may be required. Responsibilities Provide first‑level technical support to end‑users via phone, email, and in‑person Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals Install, configure, and maintain operating systems and software applications Assist users with account setup, password resets, and access permissions Support employee onboarding and offboarding, including device provisioning, account setup, and equipment collection Set up, troubleshoot, and maintain conference room technology including AV systems, Teams Rooms, and room scheduling panels Provide basic end‑user training on IT systems, applications, and best practices Collaborate with IT team members to escalate complex issues with clear documentation of troubleshooting steps taken Document support activities including issue details, troubleshooting steps, and resolutions in the ticketing system Maintain accurate inventory of IT equipment, peripherals, and supplies; ensure technology is organized and properly tracked Adhere to company policies and procedures regarding IT security and data privacy Requirements High school diploma or equivalent; IT certifications or technical training a plus (CompTIA A+, Microsoft, etc.) Bilingual English/Spanish strongly preferred Strong knowledge of Windows operating systems; familiarity with Microsoft 365 applications Proficiency in troubleshooting hardware and software issues Valid driver's license and reliable transportation for occasional local travel to job sites Excellent communication skills, both verbal and written Ability to work independently, prioritize tasks effectively, and manage time in a fast‑paced environment Customer‑focused attitude with a commitment to providing exceptional support Basic understanding of IT security principles and best practices Experience with ticketing systems or helpdesk software is a plus #J-18808-Ljbffr B&F Contracting. Inc