Care Coordinator (Medical Receptionist/PSR)

Front Desk Medical Receptionist | Full Time | Fayetteville, North Carolina 28304

BreakThrough Physical Therapy, a member of the Confluent Health family, is seeking a friendly, organized, and patient-focused Front Desk Medical Receptionist (Front Office Assistant) to support our Raleigh clinic. This role is perfect for someone who enjoys working with people and thrives in a fast-paced healthcare environment!

Pay Rate: $15-$16/Hour

Full Time (40 Hours/Week)

Benefits:

• Employee-centric workplace culture
• Medical, dental, and vision insurance
• Short-Term and Long-Term Disability insurance
• Generous PTO
• 401(k) with employer matching
• Free life insurance
• Parental perks
• And more!

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at View email address on click.appcast.io.