Customer Care Coordinator

Location 240 W Mountain Dr.,Fayetteville, NC, 28306,United States Job Category Customer Service, Customer Care Employee Type Full Time Contact information Stewart Moving & Storage – Company Overview Stewart Moving & Storage is an award-winning provider of domestic and international household and commercial relocationservices. We operateservicecenters across five states—Virginia (Headquarters), Maryland, Delaware, North Carolina, and Florida—delivering dependable, high-quality support tocustomers throughout each region. We specialize in residential moving, employee relocations, military relocations, industrial and office moves, storage solutions, warehousing, and specialized transportationservices. Eachserviceis tailored to meet the unique needs of ourcustomers. Job Summary:CustomerCare Coordinator As aCustomerCare Coordinator, you will work closely withcustomers and team members to accurately and efficiently define, schedule, and coordinate eachcustomer’s move. This role is responsible for ensuring exceptionalcustomercare at our Fayetteville North Carolina locationby maintaining clear communication, providing a high level of support, and delivering the qualityserviceourcustomers expect. Your mission is to help ensure everycustomerexperiences the Stewart standard of care—ultimately“Bringing you home.” Daily Responsibilities & Duties Communicate withcustomers to confirm move details and schedule crew arrival times. Maintain and organize job folders , ensuring all paperwork is complete, accurate, and compliant with required procedures. Verify that all necessary documents have been received from thecustomer. Act as the primary liaison between Stewart Moving & Storage, the relocatingcustomer, and any assigned carriers (as applicable), ensuring clear, ongoing communication throughout the move to deliver an exceptionalcustomercare experience. Identify and accelerate issues promptly by notifying theCustomerServiceManager so that concerns can be resolved quickly and effectively. Coordinate requiredservices with appropriate vendors, and maintain open communication with all parties involved—including origin agents, hauling agents, destination agents, third-party providers, dispatchers and drivers to ensure they are fully prepared and informed. Manage workload independently , demonstrating the ability to prioritize tasks, multitask efficiently, and achieve objectives without direct supervision. Handle and resolve recurring calls and issues , ensuring consistent, high-quality support forcustomers and team members. 401(k) health dental vision life insurance coverage #J-18808-Ljbffr