Patient Care Coordinator

Patient Care Coordinator

Location: 400 WESTWOOD SHOPPING Ctr STE 210 Allmed Benefits: Vision Insurance, Dental Insurance, Health Insurance and 401(k) Pay Rate: $12/hr (Paid Weekly) Work Hours: Monday - Friday business hours Contract to Hire: 6 Months

Position Summary

The Patient Care Coordinator is responsible for managing front desk operations and delivering an exceptional patient experience. This role serves as the first point of contact for patients and visitors and supports daily administrative functions, including registration, scheduling, and customer service. The Patient Care Coordinator ensures efficient workflow, maintains patient confidentiality, and promotes a positive, professional environment.

Primary Responsibilities

• Manage front desk operations, including greeting, check-in, and check-out of patients and visitors
• Assist patients with registration, appointment scheduling, and general inquiries
• Update and maintain accurate patient information within the practice management system
• Process payments and address patient questions or concerns in a professional manner
• Handle patient complaints and assist with issue resolution to ensure patient satisfaction
• Build and maintain strong relationships with referral sources
• Organize and manage workflow by routing correspondence, collecting patient information, and managing assignments
• Deliver courteous, respectful, and professional communication via phone, email, and patient portals
• Maintain patient confidentiality and comply with all HIPAA policies and regulations
• De-escalate dissatisfied patients and provide appropriate assistance and support
• Secure and document information according to established procedures and systems
• Maintain accurate filing and retrieval of historical records
• Collaborate with team members and contribute to overall team success
• Provide consistently high-quality customer service
• Remain flexible to meet the needs of the position and the team
• Interact professionally and positively across multiple departments
• Work effectively both independently and within a team environment

Qualifications

• High School Diploma or GED required
• Previous experience in a front desk, patient services, medical office, or customer service role preferred