Service Advisor, VTRL Service USA Fontana

Service Advisor

Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets across the U.S. Southwest and Southeast regions and in Canada. With over 3,000 company trucks in our local markets plus the support of NationaLease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family, a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts.

Velocity Truck Rental and Leasing is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VTRL offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!

VTRL is looking for a Service Advisor to join our team in Fontana, CA! If you have great customer service skills and enjoy working in a fast-paced environment, we'd love to hear from you.

Schedule: Monday-Friday: 9:00 AM 5:30 PM

What You'll Do:

Velocity Truck Rental and Leasing is looking for a dynamic and self-starting individual for the role of Service Advisor at our Fontana Location, in the role of Service Advisor, you will provide office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

A Service Advisor key job is to manage the warranty process and assist through the entire repair and warranty event in collaboration with their Service advisor(s), Shop Staff & Management from time the vehicle arrives. Responsibilities can include collecting data from technicians, communicating with the customer, tracking open warranty repair orders on the work in process, invoicing & processing warranty claims, tracking parts, and assessing warranty coverage limits. Your Warranty Administrator should also be an expert in all areas of our service administrative processes and systems.

Job Duties:

• Warranty Management for all Warranty Events for assigned locations
• Warranty RO Invoicing & Claims Processing based on set KPI's, Goals and Budgets
• Daily Work In Process Management for all warranty jobs
• Timely Payment, Schedule Management, Reconciliation & Aging management
• Warranty Determination & Advisor Support
• Service Advisor & Warranty Administrative Training (All Service Staff)
• Liaison between the Shop and Warranty Manufacturers
• Failed Parts Mgt & Coordination with the Parts Dept.
• Audit Compliance and Trend Review
• Processes invoices and repair orders for payment into the maintenance management system.
• Maintains all unit and other files for proper filing and document retention as per legal requirements.

Qualifications & Requirements:

• Two (2) to five (5) years of office administration experience
• Two (2) to five (5) years of warranty or automotive/diesel industry preferred
• Strong knowledge of Microsoft Office Suite
• Ability to work in a highly Interactive environment
• Excellent attention to detail
• Excellent time management & organizational skills
• Excellent communication, customer service, problem-solving and sales skills, including the ability to maintain composure under stress
• Excellent decision-making, Negotiation & Good problem solving abilities are a must
• Skills in Accounting, General Ledger Accounting, and Accounts Receivable preferred
• Bilingual is considered an asset

Compensation:

• Hourly $28-$32 (depending on experience and qualifications)
• Full Time position

Benefits Velocity Vehicle Group Offers:

• Velocity's fantastic culture in an easy-going family-like business
• 401k + match
• Health, Dental & Vision Insurance + HAS & FSA
• Employer paid Life Insurance
• Generous sick time / personal time off
• Company perks such as employee discounts, company events and training programs

Physical Requirements:

• Must be able to lift up to 15 pounds at times
• Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.