Shea - Team Leader

Team Leader

We offer competitive pay and great benefits for Team Leaders including free movies, a fun work environment, flexible hours, incentive programs, advancement opportunities, 401K match and other great benefits.

Responsibilities Include:

As a Team Leader, your role is key in understanding all team member responsibilities as well as training and leading team members in order to deliver the ultimate moviegoing experience. What you'll be responsible for:

• Organizing and maintaining daily plan to ensure team is performing at best capacity.
• Coordinating rest and meal breaks.
• Motivating, training, mentoring, and leading team members in specific areas during each shift (i.e. concessions, box office, guest services, usher etc.) including delegating tasks and resolving minor employee conflicts.
• Ensuring that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
• Providing feedback to managers on general and specific employee performance, identifying and reporting policy violations, and assisting with enforcement (i.e. selling techniques, proper uniform, cleanliness, etc.).
• Handling minor guest disturbances and concerns, including product exchanges.

Requirements:

• Are at least 16 years of age
• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Effectively communicate, read/write in English
• Are able to work independently or with a team
• Have work availability during our busiest times:
• Evenings
• Weekends
• Holidays
• Summer months

Harkins Theatres is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.