Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Success Coordinator, SMB

GPS Insight

Customer Success Coordinator, SMB

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

We are looking for a Customer Success Coordinator, SMB to join our Customer Experience team based out of our Scottsdale, AZ headquarters.

This role supports a high-volume portfolio of SMB customers and focuses on delivering a consistent, scalable customer experience. Rather than traditional high-touch account ownership, this position emphasizes proactive outreach, retention support, value reinforcement, and timely resolution of customer needs.

You will play a key role in helping GPS Insight achieve its growth and retention goals while maintaining high customer satisfaction. This role reports to the Manager of Customer Experience.

What You'll Do

Manage Customer Experience:

  • Serve as part of a team that supports a large volume of SMB customers across multiple communication channels (phone, email, chat, and video).
  • Act as a point of contact for customer questions, requests, and follow-ups, ensuring timely and effective responses.
  • Execute proactive, playbook-based outreach focused on customer adoption, engagement, and retention.
  • Identify customers showing signs of risk and escalate or collaborate internally to address issues early.
  • Reinforce product value by helping customers understand and use features that align with their business needs.
  • Process account-related activities such as expansion orders, hardware requests, and documentation in CRM systems.
  • Create and document leads for upsell and cross-sell opportunities in partnership with the Revenue team.
  • Collaborate closely with Support, Product, Sales, and Operations teams to resolve customer issues and improve the overall experience.
  • Serve as a voice of the customer, sharing feedback and trends that help improve products, processes, and customer outcomes.

Requirements

  • 2+ years of B2B customer-facing experience required.
  • 1+ years of experience supporting SaaS customers preferred.
  • Comfortable engaging with customers across multiple platforms such as Outlook, Salesforce, Teams, phone, and chat.
  • Strong verbal and written communication skills.
  • Customer-first mindset with a sense of urgency and accountability.
  • Highly organized with the ability to prioritize, self-manage, and multitask in a fast-paced environment.
  • Comfortable working in a scaled, high-volume customer model.

What We Offer

  • Fast paced and rapidly growing environment
  • Chance to deliver mission critical data that drives the operations of our economy
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • There's more as well! Speak with us to find out all details!

Benefits

  • 401(k) matching
  • Full Health Benefits (Health, Vision, Dental)
  • Employee assistance program
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
GPS Insight
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Success Coordinator, SMB in Scottsdale, AZ vacancy
  •  ...Job Description Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital...  ..., solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join... 
    Suggested
    Work experience placement
    Work at office
    Worldwide
    Flexible hours

    Ricoh

    Phoenix, AZ
    2 days ago
  •  ...Job Title: Area Customer Service Coordinator Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional...  ..., solutions, and technologies that empower business success. Ricoh is an integrated solutions provider that connects... 
    Suggested
    Work experience placement
    Work at office
    Worldwide
    Flexible hours

    Ricoh Colombia

    Phoenix, AZ
    1 day ago
  •  ...Customer Success Coordinator The Customer Success Coordinator provides administrative and operational support to the Customer Success and Project Management team. This role focuses on task execution, data management, and coordination to ensure the smooth progression... 
    Suggested
    Work at office

    Cohere Beauty

    Phoenix, AZ
    8 days ago
  •  ...and overcome objections. Will play a key role in expanding our customer base and contributing directly to revenue growth. This is a hybrid...  ...quarterly sales targets Collaborate with Marketing, Customer Success, and Product teams to refine sales strategies and processes... 
    Suggested
    Local area
    Remote work

    Vontier

    Phoenix, AZ
    3 days ago
  •  ...Arizona, is seeking a strategic business development leader with 3-5 years of experience in CRM platforms. The role involves developing customer metrics, inspiring teams, and analyzing market trends to drive business growth. Candidates should possess superior communication... 
    Suggested

    TheRIIM LLC

    Scottsdale, AZ
    4 days ago
  •  ...and overcome objections. Will play a key role in expanding our customer base and contributing directly to revenue growth. This is a hybrid...  ...sales targets Collaborate with Marketing, Customer Success, and Product teams to refine sales strategies and processes... 
    Local area
    Remote work
    Worldwide

    Vontier

    Phoenix, AZ
    3 days ago
  • $20 per hour

     ...Job Description Job Description Join the JARS Cannabis Team as a Customer Success Coordinator! Are you passionate about delivering exceptional customer experiences? JARS Cannabis is seeking enthusiastic and dedicated Customer Success Coordinators to join our dynamic... 
    Hourly pay
    Full time
    Shift work

    Jars Cannabis

    Phoenix, AZ
    7 days ago
  • $16.15 - $16.65 per hour

     ...Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store...  ...registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and... 
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    TJX

    Phoenix, AZ
    5 days ago
  •  ...Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication... 
    Full time
    Part time
    Remote work
    Flexible hours

    Enchanted Horizons Travel

    Phoenix, AZ
    5 days ago
  •  ...SMB Account Executive At Fullbay, our mission is simple — to create safer roads for our...  ...every conversation—for our teams and our customers. The Small Business Account Executive...  ...Zoom, G‑Suite, ChiliPiper). Track record of success and over‑achievement in quota‑carrying roles... 
    Work experience placement

    Fullbay

    Phoenix, AZ
    4 days ago
  • $18 per hour

     ...Renovation Coordinator Smart, innovative, and hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard and have some fun in the midst... 
    Hourly pay
    Full time
    Monday to Friday

    Chadwell Supply

    Phoenix, AZ
    5 days ago
  • $24 per hour

     ...Customer Service Coordinator - Fleet Services The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. Shop... 
    Hourly pay
    Weekly pay
    Full time

    Ryder

    Phoenix, AZ
    17 days ago
  •  ...Customer Experience Coordinator Location: Phoenix, AZ, US, 85027 Job Description: The Customer Experience Coordinator provides outstanding...  ...understand or de-escalate situations. Responsible for successfully resolving problems with customers or fire marshals using... 
    Work at office
    Local area

    Cintas

    Phoenix, AZ
    3 days ago
  •  ...Blowouts in the beauty industry we are obsessed with giving our customers the best experience very visit. In fact, our #1 core value is...  ...over the phone and this is where our Customer Experience Coordinators come in. Our ideal candidate is interested in the beauty industry... 

    Drybar Shops

    Phoenix, AZ
    2 days ago
  •  ...commercial, industrial, and multi-family properties. As a Customer Care Coordinator in our Reroof Division, you will play a vital role in ensuring...  ...Wins: Join a high-energy, supportive team that celebrates success and lives its core values. Global Roofing Group is an equal... 
    Work at office

    Air Comfort Corporation

    Phoenix, AZ
    1 day ago
  • ClinicMind is seeking an Enterprise Customer Success Lead in Phoenix, Arizona to drive account retention and ensure customer satisfaction for enterprise healthcare clients. This strategic role involves cultivating relationships, identifying growth opportunities, and resolving... 

    ClinicMind

    Phoenix, AZ
    6 days ago
  • Zenefits is looking for an SMB Account Executive in Scottsdale, Arizona to transform how companies manage employees. You will sell a FREE platform to C-level execs and HR professionals, supported by marketing and sales development teams. The ideal candidate has 1.5 years... 

    Zenefits

    Scottsdale, AZ
    3 days ago
  •  ...Customer Care Coordinator - Order Experience I Receives and implements new equipment requests, determines reimbursement eligibility and...  ...representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations... 
    Temporary work

    Numotion

    Phoenix, AZ
    24 days ago
  •  ...Customer Care Coordinator Toll Brothers, America's Luxury Home Builder, seeks a Customer Care Coordinator to work in our office in Scottsdale, Arizona. This person will help deliver quality homes to buyers and provide prompt, efficient, quality service to homeowners... 
    For subcontractor
    Work at office
    Local area

    Toll Brothers

    Scottsdale, AZ
    2 days ago
  • $71.8k - $129.4k

     ...employees get the same big love we give our customers. All team members receive a competitive...  ...Job Overview The Account Executive, SMB Team Sales role at T-Mobile is designed...  ...monthly sales quota objectives by successfully acquiring new accounts with small and medium... 
    Full time
    Temporary work
    Part time
    Work experience placement
    Local area
    Remote work
    Flexible hours

    T-Mobile

    Phoenix, AZ
    2 days ago
  • $21 per hour

    Work from Home - Customer Service Coordinator - Digital Operations Are you looking for a challenging role that includes the convenience of working...  ...programs and your day-to-day work, you’ll find that successful associates at Capital One will: Demonstrate ability and willingness... 
    Hourly pay
    Full time
    Part time
    Work at office
    Local area
    Work from home
    Home office
    Flexible hours

    Capital One

    Phoenix, AZ
    18 hours ago
  •  ...Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption,...  ...teams based on aggregated customer input and adoption data. Coordinate with Professional Services and Support to ensure delivery... 
    Local area

    Verint Systems

    Phoenix, AZ
    3 days ago
  •  ...outgoing, and relationship-focused Healthcare Community Outreach Coordinator/ Liason to help expand our presence throughout the community....  .... ~2+ years of experience in marketing, community outreach, customer service, healthcare, event coordination, or sales. ~ Strong... 
    Local area

    AVERRA HOMECARE LLC

    Phoenix, AZ
    9 days ago
  • $4,500 per month

     ...Description Job Description Work from home as part-time Local Success Coach (LSC)! Great part-time position for anyone interested in...  ...level of communication - Executing marketing initiatives coordinated with headquarters - Assisting during crisis and conflict... 
    Hourly pay
    Full time
    Part time
    For contractors
    Self employment
    Live in
    Work at office
    Local area
    Remote work
    Work from home
    Flexible hours

    GOAUPAIR OPERATIONS LLC

    Phoenix, AZ
    28 days ago
  •  ...responsible for managing and growing GitKraken's largest enterprise customers as well as closing initial deals with new customers. The ideal...  ...experience in new business roles with a proven track record of success ~ Experience selling to developer and engineering leadership... 
    Remote work
    Flexible hours

    Axosoft

    Scottsdale, AZ
    4 days ago
  •  ...client interactions and strive to deliver more value to Evaluate Customers Follow-up all SQLs to establish additional opportunities...  ...Salesforce Ad hoc duties as assigned How You’ll Succeed: Your success will be measured by achievement of assigned sales quota/s,... 
    Full time
    Temporary work
    Work at office
    Local area
    Remote work
    Flexible hours

    Norstella

    Phoenix, AZ
    4 days ago
  • $20 per hour

     ...Customer Support Associate/Logistics Coordinator - Arizona Arizona Office - Phoenix, AZ 85035 Overview Salary Range $20.00 Hourly Job Summary Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate... 
    Hourly pay
    Full time
    Work at office

    Quicksilver Express Courier, Inc.

    Phoenix, AZ
    2 days ago
  •  ...including short- and long-term disability, life insurance, and pet insurance • Most importantly, a caring team who is dedicated to your success! Additional Information: The physical requirements can vary, but generally, they may include: ~ Mobility: Ability to... 
    Temporary work
    Immediate start
    Long distance
    Flexible hours

    CCMC Community Management

    Scottsdale, AZ
    3 days ago
  • $300k

     ...Referrals, conferences, the credibility our founders and customers carry. It’s a real flow and it’s growing, but it...  ...’s reality, sponsors, and priorities will shift. Coordinate technical evaluations with Customer Success Engineers, navigate compliance and security reviews... 
    Permanent employment
    Work at office
    Remote work
    Shift work

    Nuclearn

    Phoenix, AZ
    2 days ago
  • $255k - $383k

     ...transactional selling to become a trusted advisor. Conduct discovery, present customized solutions, and guide customers toward high‑impact outcomes. Collaborate Cross‑Functionally : Partner with Customer Success, Solutions Engineering, and Leadership to ensure our customers... 

    AMPLITUDE

    Phoenix, AZ
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Coordinator, SMB. Be the first to apply!