Account Executive, Client Services

Job Description

Job Description

Salary: $60,000 - $70,000

Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations.

LOCATION: New York (Hybrid)

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Job title

Account Executive, Client Services

Reporting of the role

Account Director, Client Services

Overview of the job

As an Account Executive, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service, supporting your team by keeping the wheels on the bus - keeping the team organized throughout campaign execution, ensuring all creator contracts are sent and countersigned, supporting team members in reviewing concepts and content, flagging when content is live, and confirm all details are in for creator payments.

3 best things about the job

• Be part of one of the fastest-growing Global influencer marketing agencies

• The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy.

• Joining the business at a time of growth and expansion in the NA (North America) region

Measures of success - in the first few months, you will have:

• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod.

• Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, and creator selection processes.

• Learned our key systems: Reference to Slack, Google Workspace, IQ Data, Sprout Social, and Waves.

• Understanding creator comms + sourcing: Identify creators, shadow negotiations with them, and onboard them to Waves.

• Creator management: Draft contracts using our internal processes and platforms, work on creator briefs, deliver creator lists via creator sourcing, and support management of creators, and share creator guidelines across campaigns.

• Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager.

Roles & responsibilities:

• Support the day-to-day execution of influencer campaigns across platforms including TikTok, YouTube, Meta, Pinterest and Snapchat

• Review creator concepts and content against the approved brief, creative direction, deliverable requirements and platform guidelines, escalating questions or concerns to the appropriate team member

• Continue building knowledge of creators, social platforms, campaign execution and influencer-marketing best practices

• Support creator and talent-management communication, including coordinating deliverables, deadlines, contracts, briefing materials and required campaign information.

• Support creator research, vetting, sourcing and outreach based on the campaign strategy, target audience, diversity considerations and brand-safety requirements

• Set up and maintain campaigns across our platform Waves and other required systems, including creator contracts, briefs, content, payment information and reporting inputs.

• Ensure campaign information is accurate and consistent across Waves, TikTok One, campaign trackers and other applicable data sources

• Supporting senior team members with daily campaign statuses and updates, and ensuring campaign trackers, checklists, and deadlines are clearly updated and accurate

• Support the preparation of client-facing materials, including status updates, call recaps, creator lists and end-of-campaign reports.

• Demonstrate strong attention to detail and accountability for assigned tasks, communicating progress and escalating blockers promptly

What you will need:

• Minimum of 1 year experience in an influencer marketing role

• Must have experience sourcing and outreaching to creators/agents, as well as executing campaigns

• Must bring a proactive, solutions-oriented approach and willingness to ask questions, take feedback and learn quickly

• Strong organizational and project-coordination skills, with excellent attention to detail and follow-through

• High energy and ability to multitask, staying calm under pressure, with a real ability to quickly prioritize assignments and deadlines across several projects

• A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others

• Clear written and verbal communication skills, with the ability to build positive relationships internally and externally

• Good judgment regarding when to act independently and when to escalate a question, risk or delay

• Basic understanding of campaign execution and reporting metrics (impressions, views, CPM, VCR, ER, etc.)

• Experience with creator-marketing platforms, project-management tools or campaign-reporting systems is a plus

A few of our core benefits:

• Medical Benefits through Insperity

• Wellbeing support including EAP & Mental Health cover

• 401K with match opportunity

• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.