Senior Account Executive, Client Services

Job Description

Job Description

Salary: $65,000 - $75,000

Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations.

LOCATION: New York

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Job title

Senior Account Executive, Client Services

Reporting of the role

Account Director, Client Services

Overview of the job

As the Senior Account Executive, you will be working within the Client Services team. In this exciting role you will be working directly with some of our most high profile clients and social platforms. The Senior Account Executive plays a key role in building and maintaining our relationships with creators, bringing the best client service to our clients.

3 best things about the job

• Be part of one of the fastest-growing Global influencer marketing agencies

• The chance to learn from and knowledge share with the global teams

• Joining the business at a time of growth and expansion in the NA (North America) region

Measures of success - in the first few months, you will have:

• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure.

• Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, and creator selection processes.

• Learned our key systems: Reference to Slack, Google Workspace, IQ Data, and Waves.

• Established creator comms understanding: Identify creators, contact/negotiate with them, and onboard them to Waves.

• Creator management: Draft contracts using our internal processes and platforms, work on creator briefs, deliver creator lists including outsource reach out negotiations and management of creators, share creator guidelines across campaigns.

• Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager.

Roles & responsibilities:

• Independently manage defined campaign workstreams from creator sourcing and contracting through content approval, launch, payment and reporting

• Support/manage campaign timelines and pacing, proactively identifying risks, communicating potential impacts and recommending solutions before deadlines are affected

• Own day-to-day creator and talent-management communication for assigned campaigns, maintaining strong relationships and ensuring expectations, deliverables and deadlines are clear

• Lead creator research, vetting, sourcing, outreach and negotiations within approved campaign parameters, escalating commercial or contractual exceptions appropriately

• Maintain accurate campaign information across Waves, TikTok One, campaign trackers and other applicable data sources, performing quality-control checks throughout execution

• Review creator concepts and content against the campaign brief, approved creative direction, contractual requirements, platform guidelines and brand-safety considerations

• Track creator costs and campaign pacing against approved budgets, flagging potential variances or scope changes to the Account Manager or senior campaign lead.

• Contribute to end-of-campaign reporting by validating data, identifying performance insights and helping translate results into clear client-facing takeaways

• Provide task-level guidance and quality control for Account Executives, sharing context and feedback while remaining accountable for the accuracy of assigned workstreams

• Consistently demonstrate sound judgment, proactive communication and strong ownership, escalating issues with appropriate context and a recommended path forward

What you will need:

• Minimum of 2 years experience in an influencer marketing

• Experience working across major social platforms such as TikTok, Instagram, YouTube, Pinterest or Snapchat

• Demonstrated experience independently managing multiple creator campaigns, creator communications, or substantial campaign workstreams simultaneously

• Experience managing creator and talent-management relationships, including outreach, negotiation, contracting, briefing, content approvals and launch coordination

• Experience with high-volume creator programs, UGC or micro-creator campaigns is a plus.

• Strong project-management skills, with the ability to prioritize competing deadlines, manage dependencies and proactively identify delivery risks

• Excellent attention to detail, including experience performing quality control across campaign trackers, contracts, content requirements and reporting data

• A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others including junior members

• sound judgment and a solutions-oriented approach, including the ability to determine when to resolve an issue independently and when escalation is required

• Strong written, verbal, and negotiation skills

• Ability to interpret core campaign metrics and contribute to reporting insights and recommendations

• Experience using creator-marketing platforms, project-management tools or campaign-reporting systems is a plus

A few of our core benefits:

• Medical Benefits through Insperity

• Wellbeing support including EAP & Mental Health cover

• 401K with match opportunity

• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.