Logistics Account Lead

Job Description

Insight Global is seeking a Logistics Account lead for a premier client to sit at warehouse located in Cincinnati area. The Logistics Account Lead will act as a primary point of contact with a client at a particular site and work as an intermediary for communication between client and their operations team. They will be responsible for tracking and coordinating shipment issues to the client to ensure prompt resolution and or delivery and be responsible for purchase order accuracy, shipment tracking and fulfillment reliability. The Account Lead will provide data integrity and reporting updates to leadership as requested. This role will be paying an annual compensation of $70,000.

• Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Maintain and identify problems with client KPI’s
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to insure that the client needs are met
• Guides work: May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
• Responsible for managing the client reports and assuring accuracy
• Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored.
• Lead or assist in new client implementation requirements from a system, process, and documentation standpoint.
• Work directly with the operational staff, leadership, and client’s staff to understand business requirements, and how to implement new processes to accomplish mutual goals.
• Learn to operate, navigate, and train CWW Employees on warehouse systems, processes, and procedures.
• Other duties as assigned