Wine Sales Operations Associate

Position Summary:

We are seeking a motivated and detail-oriented Wine Sales Operations Associate to support the company’s sales and fulfillment processes by ensuring smooth coordination among sales, customer service, and office operations. The ideal candidate has a passion for fine wine, strong communication skills, and the ability to manage multiple administrative and customer-facing tasks efficiently and professionally. For individuals looking to build a career in the fine wine industry, this position provides a strong foundation with potential for advancement.

Key Responsibilities

• Manage and support day-to-day sales operations, including order processing, address validation, and shipping coordination.
• Maintain efficient office operations through supply management, vendor coordination, and facility oversight.
• Provide professional and responsive customer service via phone and email communications.
• Assist with outbound prospecting emails to track customer engagement and follow up on interest.
• Maintain records of sales data, office expenses, and inventory-related activities.
• Potential coverage on CRM and Web content writing tasks
• Support management initiatives for process improvement and operational efficiency.
• Develop and apply wine knowledge to confidently assist customers and support sales activities.
• Contribute to a productive team environment by fostering cooperation and organization across departments.
• Keep wine ratings and product data current in Fishbowl (Inventory Management System).
• Maintain and clean up part numbers in Fishbowl.

Qualifications:

• Minimum 2 years of experience in sales operations, retail management, or office administration.
• Experienced in creative content writing will be a plus.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office, CRM systems, databases, and inventory software (Fishbowl and HubSpot experience is a plus)
• Experience in ecommerce or fulfillment operations preferred.
• Interest in wine, with WSET or similar certification considered an advantage.
• Familiarity with luxury wine and the wine industry is highly desirable.

Compensation and Benefits

• $26-31/hour + Quarterly Bonus up to 20%.
• 8 Paid Holidays, plus 2 Floating Holidays (Effective Immediately)
• 10 days Personal Time Off (PTO), accrued semi-monthly, no waiting period
• Health Insurance, Vision & Dental Insurance, (effective after 30-day waiting period)
• Quarterly Bonus – Discretionary, based on performance

Conclusion:

The right candidate will have a seamless transition into our company culture with our existing team. Professionalism, kindness, a growth-mindset, and a team player are all attributes of a strong candidate.

***Passing Drug Screening and Background Check is Required***