Office Manager

Job Description

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.


Since 2011, Baylor has been named as one of the nation's "Great Colleges to Work For". Great Colleges to Work For® is one of the country's largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We Are Looking For

Baylor University is seeking an Office Manager to support the mission of the BU Counseling Center by providing administrative, technical, logistical, and office management for a large team of clinicians operating out of two locations. The position offers critical executive support to the director and the members of the leadership team.

A high school diploma and one year of relevant work experience are required. An Associate's degree and two years of relevant experience are preferred.


All applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

• Provide administrative assistance to Director of Counseling Services, including managing schedule, meetings, and tasks
• Identify and coordinate complex meetings and communications with internal and external stakeholders and campus partners
• Design content for presentations and manage professional messaging
• Collect reports for clinical operations, training programs, and community partnerships for leadership review
• Assist with problem identification and resolution through the planning, implementation, and evaluation of administrative procedures
• Oversee daily facility operations for the SLC and Dutton office locations such as attending BEC meetings, managing door(CS Gold), isupply inventory and work order submissions
• Act as the primary liaison for IT issues, managing hardware inventory (laptops), tech troubleshooting, and helpdesk tickets
• Maintain and update departmental website, TV programming Support staff by monitoring facility concerns such as temperature control and office recording equipment
• Manage department transportation resources, including fuel and damage monitoring for golf carts
• Coordinate with the Financial Administrator (FA) for orders and front office budget management
• Keep procedures in Box updated as advised by supervisor
• Manage legal requests for records and ensure HIPAA-compliance of clinical records
• Train and support front office staff, stepping in to provide coverage as needed
• Serve as the BUCC administrator for our EMR, coordinating with EMR analyst and Assistant/Associate Director of Clinical Services/Operations, implementing records management, and providing staff training at onboarding and offboarding
• Collect, format, distribute, and maintain records of critical data for accreditation, including multiple levels of student and supervisor evaluations
• Schedule intern onboarding and exit procedures, including office prep, technology returns, and orientation to office procedures
• Update reports, flyers, and website materials for the internship and the training portion of the department website
• Manage schedules in the EMR for internship orientations, didactics, case consultations, and TD meetings, etc.
• Provide scheduling support for major events (e.g., Hope, Peace, Love; Finals Fest; Texas Supervision Symposium)
• Utilize online tools to update social media graphics, flyers, and handouts for outreach initiatives
• Assist with the recruitment and interview logistics for the Mental Health Outreach Fellow program
• Perform all other duties as assigned to support Baylor's mission
• Ability to comply with university policies
• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

About Us

Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.