Winery Concierge

Winery Concierge

A new era of luxury hospitality is coming to Napa. Opening this year, Lewis Cellars will build on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef. This is more than just a new tasting roomit's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service.

As we prepare to unveil this incredible property, we seek passionate professionals to be part of the journeybringing warmth, expertise, and a commitment to providing unparalleled customer service. If you're passionate about hospitality, fine wine, and creating unforgettable guest experiences, this is your chance to be part of something truly special.

We are seeking an enthusiastic and customer-focused individual to join our team as a Winery Concierge. In this role, you will be the first point of contact for guests, ensuring a warm and inviting experience as they visit our winery. Your role will involve greeting guests, managing reservations, facilitating tastings, and providing exceptional customer service in a fast-paced and enjoyable environment.

This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.

Job Description

• Guest Reception and Engagement:
  • Welcomes guests with a friendly and professional demeanor, creating a positive first impression
  • Answers questions about the winery, its history, and the products offered
  • Guides visitors to the appropriate tasting areas, tours, or events
• Reservation Management:
  • Handles phone and online inquiries regarding reservations, events, and tours
  • Schedules and confirm bookings, ensuring proper coordination with other winery departments
• Tasting Room Support:
  • Assists in setting up and organizing the tasting room and reception area
  • Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics
• Retail and Sales Assistance:
  • Promotes and processes wine and merchandise sales
  • Assists guests with purchasing wine club memberships or special event tickets
• Administrative Tasks:
  • Maintains accurate records of reservations, visitor counts, and purchases
  • Handles guest feedback and escalates issues to management as needed
• Event Support:
  • Supports winery-hosted events, including private tours, corporate gatherings, and weddings
  • Provides logistical support and maintain an upbeat atmosphere during events

Qualifications

• Previous experience in customer service, hospitality, or a related field (preferably in the wine or beverage industry); experience in a restaurant is preferred but not required
• RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire
• Basic knowledge of wines and the wine-making process (willingness to learn is a plus)
• Proficiency with reservation software and basic office tools; Tock, Commerce 7
• Flexibility to work weekends, holidays, and evenings as needed
• Ability to multitask and remain composed in a fast-paced environment
• Ability to follow instructions and work independently or as part of a team
• Attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized
• Strong organizational and time management skills
• Strong communication and interpersonal skills
• High School diploma or equivalent

Pay Range: $24.00 - $26.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California's Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE's "100 Companies That Care" list and was named one of Fortune magazine's 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.