Customer Success Manager
$70k - $80kStrativ Group
This range is provided by Strativ Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $80,000.00/yr Direct message the job poster from Strativ Group Our client is a fast-growing SaaS start-up at the intersection of technology and financial services. They're disrupting their space with a powerful platform that's transforming how their customers operate—and they’re looking for a driven Customer Success Manager to help them deliver exceptional experiences as they scale. About the Role: As a Customer Success Manager , you’ll be the strategic partner for clients, ensuring they’re getting the most out of the platform and achieving their business goals. You’ll join a passionate team and play a key role in customer retention, satisfaction, and growth. This is a hybrid role based in Waltham, MA with flexibility for remote work 2–3 days per week. Key Responsibilities: Own the post-sale customer relationship and ensure successful onboarding, training, and adoption Act as a trusted advisor to your portfolio of clients, guiding them through product use and value realization Identify growth opportunities within existing accounts and partner with Sales as needed Proactively manage renewals and reduce churn through thoughtful engagement Collaborate with Product and Support teams to advocate for customer needs and feedback Track customer health metrics and report on KPIs Requirements: 2-4 years of experience in a Customer Success, Support or client management role within the Fintech, Financial Services, or banking space Proven track record of managing client relationships and driving customer outcomes Excellent communication, problem-solving, and project management skills Ability to thrive in a fast-paced, startup environment Comfort working cross-functionally with Sales, Product, and Support teams Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service, Consulting, and Training Industries Financial Services and Software Development Referrals increase your chances of interviewing at Strativ Group by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Customer Success Manager” roles. Boston, MA $22,000.00-$270,000.00 13 hours ago Boston, MA $72,000.00-$108,000.00 5 days ago Senior Customer Success Manager (US East Coast) Customer Success Manager (CSM) – SAP Academy for Customer Success – Boston (HYBRID) Burlington, MA $78,000.00-$180,700.00 1 week ago Boston, MA $80,000.00-$110,000.00 2 days ago Waltham, MA $53,760.00-$84,480.00 3 weeks ago Boston, MA $80,000.00-$110,000.00 3 months ago Customer Success Manager: Medical Devices Waltham, MA $70,896.00-$111,408.00 6 days ago Boston, MA $90,000.00-$142,500.00 1 month ago Boston, MA $80,000.00-$95,000.00 1 month ago Boston, MA $60,000.00-$65,000.00 3 weeks ago Customer Success, Implementation Manager Boston, MA $85,000.00-$90,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Strativ Group
$64k - $71.8k
...Customer Success ManagerDo you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?At Informa... ...practices.We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships...SuggestedLocal areaRemote workWork from home3 days per weekInforma
Auburndale, MA2 days ago$84k - $126k
...Customer Value Manager - Hybrid role based in Lexington, MA About Mimecast The work people build is worth protecting, and it's harder... ..., and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect...SuggestedWork at officeLocal areaMimecast
Lexington, MA2 days ago$80k - $140k
...looking for a senior, technically credible, customer-oriented leader to own a portfolio of our... ...for the operational and technical success of those deployments over time. At the enterprise... ..., engineering, and maintenance leaders, manage executive escalations, and ensure...SuggestedFull timeRemote work$102k - $159k
...innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our... ...share the product roadmapQualificationsTo be successful in this role you have:You have 5+ years of account management, implementation, or sales experience in software...SuggestedWork at officeRemote workFlexible hours$98.5k - $172.7k
...: Hybrid - 8 days a month in the office (Chicago, Indianapolis, Waltham, Dallas, Philadelphia, Kennesaw) OVERVIEWThe Customer Success Engagement Manager plays a lead role in managing and driving customer value across the UpToDate product portfolio. They serve as the lead...SuggestedFull timeWork experience placementWork at office- ...to solve big problems, stay close to our customers, and grow together. You will be part of a... ...values trust, accountability, and shared success where your work truly matters.Job SummaryAs an Enterprise Customer Success Manager at Idira, you will use your skillset to build...Contract workWork experience placementRemote workVisa sponsorshipWork visa
- ...the leader in digital employee experience management software. The company provides IT... ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to... ...platform. The focus of the Customer Success Managers is to own and drive the...Work at officeImmediate startRemote workWorldwideFlexible hours
$89k - $118k
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive...Contract workWork at office$120.77k - $129.1k
...findings into written text. Analyzing data on customer demographics, preferences, needs, or... ...NielsenIQ/GfK's data is available. Helping manage and coordinating Nielsen IQ/GfK's... ...GfK's data/platforms. Helping build client success plans and client use cases to better prepare...Local areaRemote workFlexible hours- DescriptionThe Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service. The role partners with customers (management and Tufin champions and...Remote work
$102k - $110k
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...Work at office$122.3k - $218.55k
..., Indianapolis, Waltham, Philadelphia, Kennesaw)OVERVIEWThe Customer Success AD is a senior individual contributor responsible for driving... ...outcomes.Working in close partnership with Sales, Account Management, Product Management, Clinical teams, and Support, the Customer...Full timeWork experience placementWork at office$62k - $80k
...Client Success Manager At Liaison, we've helped higher education institutions build better, more diverse classes for three decades. Everything... ...print, email, and digital ads. CSMs deliver high-level customer experience, ensure successful client account operations, and...Contract workWork experience placementVenturefizz Product Management Community
Watertown, MA1 day ago$145k
...A leading workflow automation platform is seeking a Customer Success Manager to manage a large customer portfolio remotely from Boston. This full-time role focuses on onboarding new customers, nurturing relationships, and driving commercial growth through upselling. The...Full timeRemote workSchool Result
Boston, MA3 days ago$160k - $180k
...(President at OpenAI), and Phil Venables (CISO at Google). ⭐ Customers love us — and so does the industry. Named a Strong Performer... ...marketing. See what we live by here . As a Lumos Enterprise Customer Success Manager, you’ll be the trusted partner to our largest and most...Temporary workLocal areaRemote workFlexible hoursGrabJobs
Boston, MA3 days ago- ...transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work environment, an outstanding benefits package, and a team...Remote workFlexible hours
LNS Research
Cambridge, MA2 days ago - ...ushering in a new era of manufacturing—one where mass reshoring is not only viable, but inevitable. We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end...
Realtime Robotics Inc
Boston, MA5 days ago - ...Customer Success Manager Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds...
Monotype
Woburn, MA2 days ago $125k - $250k
...Customer Success Manager Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding...Local areaAppian
Boston, MA3 days ago- ...Technical Customer Success LeadYou will be a technical spearhead who bridges our product's potential and customer reality. You'll lead the customer relationship, deployment, and early adoption at customer sites, turning complex real-world environments into successful...Contract workRemote workWork from homeFlexible hours
Walden Robotics
Cambridge, MA2 days ago $85k - $95k
...Customer Success Manager We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. TireTutor's product, tiretutor.ai is an all-in-one, AI-native...Work at officeTiretutor
Boston, MA2 days ago$140k - $160k
...Customer Success ManagerLayer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are... ..., and medicine.Layer Health is adding a Customer Success Manager to our current team of two. Reporting into the Head of Customer...3 days per weekVenturefizz Product Management Community
Boston, MA2 days ago$10k
...Commercially Astute SMB Customer Success Manager We're Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient...Live inHome officeHeidi Health
Dorchester, MA5 days ago$50k
...Customer Success ManagerAt VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products... ...greater clarity and confidence.We're hiring a Customer Success Manager to own a book of business with our enterprise retail clients....VibeIQ
Boston, MA13 hours ago- ...Customer Success ManagerVerve is building a world-class team to commercialize wearable solutions that empower the way people move in the world... ...performance.Our team is looking for a Customer Success Manager. We are looking for an individual who has a passion for putting...Immediate start
Verve
Cambridge, MA3 days ago - ...globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner and Forrester. With customers and a strong presence on four continents, we... ...Position Summary: The Customer Success Manager will be a key member of MagicOrange'...Contract workRemote workFlexible hours
Magic Orange Pty Limited
Dedham, MA3 days ago - ...Customer Success ManagerBoston US - HybridDo you understand how to meet the needs of high profile high value customers? Are you an advocate... ...& Qualifications5+ years within Customer Success, Account Management or Customer EngagementProactive self-starter with the skill...Work at office
Preservica Ltd
Boston, MA2 days ago $120k - $140k
...Highwire, a Veriforce company, is the Contractor Success Platform for asset owners, general contractors, and facilities managers. The world’s most admired organizations use... ...outcomes. What You’ll Do Drive strategic customer relationships and long‑term success. Serve as...Permanent employmentFull timeFor contractorsFor subcontractorWork at officeHighwire
Burlington, MA2 days ago$61.8k - $75k
...Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths... ...Description We believe that Customer Success is all about understanding your... ...possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of...For contractorsLocal areaRemote workWorldwideWork visaFlexible hoursRenaissance Services
Boston, MA1 day ago$65k - $110k
...Customer Success ManagerFramingham, MAAt Definitive Healthcare, we're passionate about turning data, analytics, and expertise into meaningful... ...the need for an energetic and motivated Customer Success Manager to join our Customer Experience Team. If you would like to work...Remote workDefinitive Healthcare
Framingham, MA2 days ago
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