Federal Account Manager (MSP Staffing Background Experience)

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We are seeking a purposeful and client-focused Federal Account Manager with a strong background in US staffing , particularly within the federal sector , and proven experience working with Managed Service Providers (MSPs) and Vendor Management Systems (VMS) . The ideal candidate will be responsible for developing and managing key federal client accounts, building long-term relationships, ensuring successful delivery of staffing solutions, and driving revenue growth through strategic account management.

Key Responsibilities:

• Serve as the primary point of contact for assigned federal accounts, managing all aspects of client relationships and service delivery.
• Develop and execute account strategies to meet and exceed client expectations, business objectives, and revenue goals.
• Leverage existing relationships and cultivate new connections within federal agencies, government contractors, and MSPs.
• Work closely with internal recruiting teams to fulfil client requirements in a timely and efficient manner.
• Utilize and manage client-specific VMS platforms to submit candidates, track performance metrics, and report on account activity.
• Ensure compliance with federal contracting requirements, labor laws, and security clearances where applicable.
• Identify opportunities for account expansion, including new roles, departments, or task orders within existing clients.
• Collaborate with MSP program managers and client stakeholders to resolve issues and continuously improve service delivery.
• Monitor and analyze account performance metrics (fill rate, time-to-submit, quality of hire) and provide regular reporting to internal and external stakeholders.
• Participate in client meetings, QBRs (Quarterly Business Reviews), and other strategic discussions.

Qualifications:

• 3+ years of experience in account management or client services within the US staffing industry , specifically serving federal clients .
• Proven experience working with MSP programs and VMS platforms (e.g., Fieldglass, Beeline, IQNavigator, etc.).
• Strong understanding of federal procurement processes, contracting vehicles, and compliance standards.
• Demonstrated ability to manage multiple client accounts and staffing requisitions simultaneously.
• Excellent communication, presentation, and relationship-building skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Experience collaborating with cleared candidates (Public Trust, Secret, Top Secret) is a plus.
• Bachelor's degree preferred or equivalent combination of education and experience.

Preferred Skills:

• Experience with government agencies such as DHS, DoD, VA, or similar.
• Familiarity with IT, engineering, or healthcare staffing in the federal space.
• Knowledge of FAR (Federal Acquisition Regulation) and contract types (T&M, FFP, IDIQs, GWACs).

What We Offer:

• Competitive salary + performance-based incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth and development opportunities
• A dynamic, mission-driven team environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Performance bonus
• Yearly bonus

Work Location: Remote