Patient Access Trainer and QA Coordinator

Job Title

Under the supervision of the Patient Access Manager, this position will assist in organizing and training admitting and clinical staff in all admitting software system procedures and functions using registration software. The trainer will work closely with the Patient Access Manager to ensure that all regulatory and payer requirements are met to ensure a compliant registration and a billable/payable claim. The Trainer will monitor patient satisfaction and will assist Manager to optimize the patient experience and optimal patient throughput. Performs other duties as assigned.

Minimum Job Requirements

• High School diploma or its equivalent.
• Two (2) years' work experience in a hospital Patient Access department or revenue cycle.

Preferred Job Requirements

• Associates degree
• Certified Healthcare Access Associate (CHAA) Certification through National Association of Healthcare Access Manager (NAHAM)

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

Working Conditions

• Typical office environment with prolonged sitting.
• Work subject to interruptions and occasional high stress levels.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
• Ability to be flexible to work at various office locations.
• Works with protected health information.

Physical and Mental Activities, Tools and Equipment

• Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.
• Repetitive wrist, finger and hand movement.
• Occasional manipulation of large volumes of books, charts, reports or files.
• Ability to lift supplies or equipment.
• Ability to push wheelchairs for patients.
• Ability to push workstation on wheels throughout various hospital locations.
• Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity Employer Marion Health is a smoke-free environment.