Front office/Patient Care Coordinator

Job Description

Job Description

19–23/hour + Performance Bonuses + Career Growth

Looking for a career where you can truly make a difference?

At Charlotte Spine & Pain Relief Center, we don't just answer phones—we help people get their lives back.

For more than 33 years, we've helped thousands of patients naturally reduce pain, improve their health, and return to doing the things they love.

We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and wants to become an important part of a close-knit team.

If you're simply looking for "just another job," this probably isn't it.

If you're looking for a career where you'll be appreciated, challenged, and make a difference every day, we'd love to meet you.

Why You'll Love Working Here

✔ Family-owned practice with over 33 years serving our community

✔ Positive, encouraging work environment

✔ No weekends

✔ Paid holidays

✔ Paid vacation

✔ Opportunity to grow professionally

✔ Monthly performance bonuses

✔ You'll truly change people's lives

✔ You'll never feel like "just another employee"

Compensation

Starting pay:

$19–23/hour depending on experience

Plus:

• Monthly Performance Bonuses

• Paid Holidays

• Paid Vacation

• Opportunities for raises based on performance—not just time served Requirements/Responsibilities

Role Overview

As our Patient Care Coordinator, you'll be much more than a receptionist.

You'll become one of the most important people in our office by creating exceptional patient experiences from the moment someone walks through the door until they complete their care.

You'll help patients feel welcomed, valued, informed, and excited about improving their health.

Welcome patients with warmth and professionalism.
Keep the schedule organized and productive.
Answer phones and respond to patient questions.
Collect payments and explain financial arrangements.
Coordinate patient flow throughout the day.
Help maintain accurate records.
Support therapy areas when needed.
Work closely with the doctor to provide outstanding patient care.

Experience That Sets You Up for Success
While attitude matters most, this role moves fast — here's the background that tends to translate well:
✔ 1+ years in a front desk, medical/dental/chiropractic office, or other customer-facing role
✔ Comfortable talking with people about money — collecting payments, explaining costs, following up on balances
✔ Experience juggling phones, scheduling, and in-person patients at the same time
✔ Basic comfort learning new software (EHR, scheduling systems, etc.) — we'll train you on ours
No industry background? That's okay if the rest of this ad sounds like you — just be ready to show us you can pick things up fast.

You'll Thrive Here If You...

✔ Love talking with people.

✔ Stay calm under pressure.

✔ Enjoy staying busy.

✔ Learn new things quickly.

✔ Are dependable.

✔ Take pride in your work.

✔ Like helping others succeed.

✔ Believe details matter.

✔ Want a career—not just another job.

This Position Probably Isn't the Right Fit If You...
You're frequently late.
You don't enjoy talking with people.
You dislike multitasking.
You prefer working alone.
You become easily overwhelmed.
You're looking for a temporary job.
You don't enjoy learning new skills.
You believe "good enough" is good enough. Special Instructions

We believe skills can be taught—but attitude, integrity, and a genuine desire to help people cannot. If you're dependable, coachable, and excited about making a difference in patients' lives, we'd love to hear from you.

Application Instructions

To apply, please send:

• Your resume

• A brief cover note telling me what outstanding customer service is.
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