Receptionist

Schedule PM Receptionist - Saturdays and Sundays from 4:30 PM to 9:00 PM. Duties and Responsibilities Promptly answer all incoming calls with proper telephone etiquette (professional, credible, pleasant and sincere). Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures. Operate paging/telephone system as required. Answer telephone, determine nature of call and direct caller to the appropriate individual or department. Received requested from within the facility and locate personnel through paging system. Received inquiries and release information in accordance with established policies and procedures. Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc. Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition (may refer such calls to Nurse Supervisor/Charge Nurse). Greet visitors, direct to the appropriate office and/or resident’s room. Give directions/information to visitors, guests, residents, sales representatives, etc. Offer beverages to visitors waiting for administrative personnel, as appropriate. Monitor presence and location of sales representatives in the facility. Ensure guests/visitors abide by existing rules and refuse admission to persons as directed. Assist with administrative duties as directed (including typing, filing, accounts, etc). Field accurate and complete phone messages, provides callers with necessary and appropriate information, and ensures delivery of messages. Distribute and accept job applications. Receives supplies and shipments—alert appointment department for pickup. Maintain the resident/visitor check‑in/out system, and retain daily list for six months. Receive, sort and distribute mail as directed. Assist in the preparation of mailing monthly statements for residents, stuffing envelopes, labeling, etc. Monitor residents going outside (leaving through the front sliding doors), and report to charge nurses when appropriate. Audit new residents’ charts for accuracy. Audit medication and treatment records weekly for completion, nurses’ signature, etc. Audit intake and output records weekly for completion. File thin records in the in‑house overflow charts. Make armbands for residents. Conduct tours of the facility with prospective admissions. Clean resident’s charts. Follow the safety guidelines and regulations set forth by the facility. Follow the Emergency Action Plan. Perform additional duties and assignments, as requested. Qualifications Educational Requirements: Must possess, as a minimum, a high school diploma education or its equivalent. Experience: Must have at least two‑year experience in a clerical position, or successfully completed a secretarial science program from an accredited school/college. #J-18808-Ljbffr