Dealership Service BDC Receptionist

Rio Rancho, United States | Posted on 07/01/2026 Job Type: Full-Time Pay: $16–$20 per hour DOE Chalmers Ford in Rio Rancho, NM is actively hiring a Service BDC Receptionist to join our award‑winning automotive Service Department. This is a fast‑paced, customer‑focused dealership position ideal for candidates with strong communication skills, customer service experience, and the ability to thrive in a high‑energy automotive environment. If you are searching for BDC jobs in Rio Rancho, NM, automotive receptionist jobs, dealership customer service careers, or Service Department office positions, we encourage you to apply today. As a Service BDC Representative, you will serve as the connection between customers, Service Advisors, Technicians, and Management to help deliver an outstanding customer experience from start to finish. Schedule Full‑Time Tuesday–Friday: 9:00 AM – 6:00 PM Saturday: 8:00 AM – 5:00 PM 401(k) with company match Paid holidays and paid time off (PTO) Medical, dental, and vision insurance Basic life insurance Employee discounts on vehicles and service Career advancement opportunities within Fixed Operations Supportive, family‑oriented dealership culture Answer inbound service calls and schedule service appointments using dealership CRM software Make outbound calls to confirm appointments and follow up on unscheduled maintenance recommendations Respond to phone, internet, text, and live chat inquiries professionally and promptly Provide accurate information regarding service specials, maintenance schedules, and dealership offerings Maintain communication with Service Advisors, Technicians, and Management to ensure smooth workflow Follow up with customers after service visits to ensure satisfaction and retention Accurately update customer information in CRM and dealership systems Help create a positive customer experience throughout the service process Qualifications Minimum 1 year of customer service or call center experience REQUIRED Automotive dealership or BDC experience preferred Strong phone skills and professional communication abilities Spanish‑speaking candidates are highly encouraged to apply Experience with CRM software and Microsoft Office preferred Friendly, energetic, and professional attitude Strong multitasking, organization, and teamwork skills Valid driver’s license with clean driving record preferred Must be 18 years or older Apply today to join the Chalmers Ford Service Department team and help deliver one of the best customer experiences in New Mexico! #J-18808-Ljbffr Elite Recruiting Services