Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2000 and is a close-knit team of six built on decades of experience. I’ve spent over 33 years with State Farm, bringing a deep understanding of the business and a strong commitment to serving our customers.

I’m a graduate of Queens College and a proud wife and parent. I stay active in the community by volunteering at a local animal shelter and participating in organizations like the Chamber of Commerce and Lions Club.

For our team, we offer group life benefits, health benefits, bonus opportunities, and a strong focus on work-life balance. We also enjoy team-building events, quarterly outings, and a fun office environment with snacks, coffee, and occasional team lunches.

Our office culture is supportive, long-tenured, and team-oriented. We’re looking for someone who is outgoing, adaptable, and self-motivated - someone who takes initiative, brings positive energy, and wants to grow as part of a collaborative team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Victoria Van De Ven - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.