Branch Manager

Job Profile As a Branch Manager within PNC’s Retail Banking organization, you will be based in Florence, South Carolina. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Position Overview At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture. As a Branch Manager, you will manage priorities, drive branch performance, lead revenue and customer loyalty, build high‑performing teams, and ensure compliance. Job Description Manage priorities through planning and execution to drive all aspects of branch performance. Drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well‑being. Create a differentiated customer experience, making banking easy in an omni‑channel environment. Lead and influence the agenda of a broad range of eco‑system partners. Accountable for risk management and compliance. Build a high performing team through attraction, onboarding, coaching, and development of branch team members. Lead, plan and execute a branded sales process to achieve sales targets and customer loyalty. Grow branch revenue through the acquisition and share‑of‑wallet growth of consumer and business households, and by effectively leading eco‑system partnerships. Drive business banking results primarily through business development and community involvement activities. Coach to consultative selling to drive results and enable customer financial well‑being. Have a foundational understanding of balance sheet and income statement. Lead, coach, and ensure the delivery of a differentiated client experience. Coach team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Lead effective problem resolution, making banking easy for customers. Connect all of PNC, delivering a seamless customer experience in an omni‑channel environment. Drive the employee experience. Acquire and retain talent through effective onboarding, coaching and development. Make talent development a priority for all branch team members. Ensure employees achieve performance and activity expectations through effective and ongoing performance management. Model PNC values by cultivating and supporting an inclusive workplace. Manage operational, human capital, reputational and business risk. Exercise leadership, authority and sound decision making to mitigate sales practice risk. Ensure compliance with regulatory guidelines and adherence to established policies and procedures. Expectations Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework. People Manager Expectations Include Intentionally – Cultivate diverse teams and inclusive workplaces to expand thinking. Live the Values – Role model our values with transparency and courage. Enable Change – Take action to drive change and innovation that will transform our business. Achieve Results – Take personal ownership to deliver results. Empower and trust others in decision making. Develop the Best – Raise the bar with every talent decision and guide the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Preferred Skills Accountability Banking Client Counseling Customer Experience (CX) Customer Loyalty Decision Making People Management Proactive Behavior Results‑Oriented Competencies Branch Banking Services Delegation Digital Awareness Effective Communications Managing Multiple Priorities Sales Management Work Experience Roles at this level typically do not require a university/college degree but do require related experience or product knowledge. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience are required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience, including military service, may be considered. Education No Degree required. Certifications No required certification(s). Licenses Candidate background checks performed as required by Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io. Include “accommodation request” in the subject line, your name, the job ID, and preferred contact method. All information will be kept confidential and used only to provide necessary reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to employment applicants and qualified individuals with a disability. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in hiring practices. #J-18808-Ljbffr