Associate Community Manager

Who We Are Core Spaces (Core) is more than a real estate company, it’s a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live. What We Do Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build-to-rent (“BTR”) sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven service. Core’s student housing portfolio includes over 74,440 beds currently owned or managed, with a pipeline of over 53,860 beds in various stages of development. Core’s BTR division has over 3,000 homes under development, now leasing or in its pipeline in high-growth metros nationwide. For more information, visit *Portfolio and pipeline numbers as of Q2 2026 Benefits That Matter A culture that provides you with a sense of belonging Competitive pay that values your contributions Generous PTO to disconnect or celebrate life milestones Paid 14+ holidays, including your birthday, to disconnect and celebrate Paid Parental Leave that begins after 90 days Paid volunteer time off to give back to your community Robust health plan options that begin within at least 30 days of your employment Yearly subscription to a meditation app for personal wellness An environment that provides you a voice to share your perspectives Employee Assistance Program (EAP) for access to confidential support services Company retirement options including 401(k) + matching & Roth account option Position Overview The Associate Community Manager serves as a key operational and financial partner for the community and is responsible for supporting the overall business performance of the asset through financial oversight, resident account management, operational coordination, and administrative leadership. Working closely with the Community Manager, this role supports community operations by analyzing financial performance, managing resident account activity, overseeing delinquency processes, coordinating operational initiatives, and ensuring compliance with company policies and procedures. The Associate Community Manager exercises judgment in evaluating resident account issues, resolving financial concerns, supporting operational decision-making, and identifying opportunities to improve property performance and operational efficiency. The Associate Community Manager serves as a key resource for both residents and team members and may assume responsibility for day-to-day community operations in the absence of the Community Manager. What You Will Do Leadership and Team Management: Support the Community Manager in leading and developing community staff, helping ensure strong team performance and a positive resident experience. Provide day-to-day guidance, coaching, and operational support to team members while reinforcing company standards, policies, and expectations. Assist with onboarding and training new employees and support ongoing development initiatives for community staff. Serve as an operational resource for team members, helping resolve issues, answer questions, and support execution of community goals and initiatives. Foster a culture of accountability, collaboration, professionalism, and resident-focused service. Financial Reporting & Business Operations: Support the financial performance of the community through oversight of resident accounts, delinquency management, payment processing, and financial reporting activities. Prepare and review financial reports, including income statements, balance sheets, cash flow reporting, delinquency reports, and other property performance metrics. Monitor property financial performance, identify trends, variances, and areas of concern, and provide recommendations that support operational and financial goals. Analyze resident account activity and evaluate payment issues, account discrepancies, and outstanding balances while ensuring compliance with company policies and procedures. Support budget management, forecasting activities, expense tracking, and financial reporting requirements. Partner with the Community Manager to identify opportunities to improve revenue performance, reduce delinquency, and enhance operational efficiency. Ensure accurate processing and documentation of resident transactions, account adjustments, refunds, charges, and payment plans. Track and review property expenses, vendor invoices, and payment activity to ensure accuracy and compliance with established procedures. Ensure vendors are paid accurately and on time while maintaining appropriate documentation and records. Resident Account Management & Delinquency Oversight: Manage resident account activity and serve as a primary point of contact for financial questions, payment concerns, and account-related issues. Monitor delinquency trends and proactively identify accounts requiring follow-up or escalation. Exercise judgment when evaluating delinquent accounts, determining appropriate next steps, and resolving payment-related concerns. Partner with residents, guarantors, and internal teams to resolve outstanding balances and support positive account outcomes. Assist with collection efforts in accordance with company policies and legal requirements while maintaining a professional and resident-focused approach. Provide recommendations regarding delinquency management strategies, process improvements, and resident communication efforts. Marketing, Leasing & Resident Experience: Support occupancy, retention, and leasing goals through collaboration with the leasing team and participation in community marketing initiatives. Assist with resident retention efforts, renewal campaigns, and resident communication strategies. Support leasing activities as needed, including property tours, prospect interactions, and leasing process coordination. Provide exceptional customer service while addressing resident concerns professionally and efficiently. Support community engagement initiatives that enhance resident satisfaction, strengthen community culture, and contribute to retention goals. Compliance and Standards: Ensure compliance with all company policies, procedures, Fair Housing requirements, and applicable legal regulations. Maintain accurate financial, resident, and operational records while ensuring documentation remains audit-ready. Identify compliance concerns, operational risks, or process deficiencies and elevate concerns appropriately. Uphold brand and company standards, ensuring the community is consistently presented in an exceptional manner. Special Projects and Reporting: Collaborate with the Community Manager, Regional Manager, and other leadership partners on special projects, operational initiatives, and business improvement efforts. Support implementation of process improvements designed to increase efficiency, strengthen resident experience, and improve community performance. Prepare operational reports, financial summaries, delinquency reporting, and other documentation as required. Complete all assigned HR and People Operations-related tasks with accuracy, attention to detail, and confidentiality. Other: Must be able to work a full shift / required work schedule on‑site at the property Must be available for additional hours, including evenings and weekends, as needed. Must be available to assist with move‑outs, turn, and move‑ins that extend beyond normal full‑time hours Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday. Perform additional responsibilities, projects, and duties as assigned by management. Travel may be required periodically to support business initiatives, operational needs, training, meetings, property support, or other company projects. Must be able to perform the essential functions and physical requirements of the position, with or without reasonable accommodation. Ideally, You'll Have Bachelor's degree preferred; equivalent experience considered. 2+ years of experience in property management, financial operations, leasing, accounting, business administration, or related fields. Strong financial acumen with experience managing resident accounts, collections, payment processing, financial reporting, budgeting support, forecasting, or operational administration. Experience analyzing information, identifying issues, and making recommendations to support business and operational objectives. Strong problem‑solving skills with the ability to exercise judgment and discretion when resolving resident and financial concerns. Excellent communication, organization, and relationship management skills. Ability to manage competing priorities while balancing financial, operational, and resident experience objectives. Experience with property management systems such as Entrata, Yardi, or similar platforms. Proficiency with Microsoft Office. You’ll crush it if you have experience with Student housing or multifamily operations and a strong understanding of resident lifecycle management. Cross‑functional collaboration with leasing, operations, maintenance, accounting, legal, and leadership teams to achieve community goals. Process improvement initiatives that enhance operational efficiency, strengthen financial controls, and improve resident experience. Leveraging technology and automation tools to improve reporting, operational efficiency, resident communication, and financial processes. Organizational Structure Reports to: Community Manager Direct Reports: N/A Disclaimer Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the organization's evolving needs. As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creatingan equitableand inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community theyrepresent. #J-18808-Ljbffr Core Spaces, LLC