Business Development Program Manager

Job Description

Job Description

Position Title: Business Development Program Manager

Base Salary: $54,000 to $86,400 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth, and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:  

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust:  We build trust through clear, honest, human communication. 
  

Job Summary

The Business Development Program Manager will be responsible for the business processes, project validation, systems verification and lead management, and reporting for new single and multi-family construction projects by working closely with our Business Development, Engineering, Project Management, Construction, Field Operations, Direct Sales, and Account Management Teams.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Project Management & Execution

·        Manage single and multifamily development projects from contract execution through lead assignment and reporting of the Direct Sales and Account Management Teams.

·        Utilize numerous software tools to plan and track project timelines, tasks, milestones, and deadlines.

·        Monitors task completion status to identify at-risk project tasks and develop mitigation plans.

Cross-Functional Coordination & Stakeholder Communication

·        Liaise between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and project plans are communicated.

·        Ensure cross-functional alignment across Business Development, Engineering, Construction, and Sales teams to support successful project delivery.

Meeting Facilitation & Reporting

·        Facilitate project meetings, prepare agendas, meeting notes, and project summaries to align cross-functional teams to methods, goals, and project tasks.

·        Prepares agendas, meeting notes, and project summaries.

Sales Operations & Systems Support

·        Assist in the deployment and maintenance of Salesforce tooling, forecasting, reporting, sales territory, and dashboards.

Contract & Business Development Support

·        Support Business Development Managers progress contracts (ROL, NEMA, etc.) quickly through each stage by offering support as needed.

Other Duties

·        Performs other duties as required to support the business and evolving organization .

Required Qualifications:

·        High school diploma or GED.

·        Minimum of two (2) years of experience in program coordination, project management, or business operations support.

·        Experience working in cross-functional environments with Engineering, Sales, or Operations teams.

·        Experience using project tracking tools (e.g., Smartsheet, Jira, Asana, or similar).

·        Salesforce.com or other CRM proficiency, including experience managing workflows, reporting, and lead tracking.

·        Demonstrated track record of successfully meeting project deliverables, timelines, and cross-functional coordination requirements.

·        High proficiency in MS Office 365 products (Excel, PowerPoint, Outlook, and Teams).

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