IT Specialist

Customer Experience Team MemberAt client, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.Key Responsibilities:Support the initial implementation and ongoing management of INFORM GroundStar RealTime Staff and Equipment resource management program.Support the implementation and ongoing management of the Base Data Editor (BDE).Partner with Airport Subject Matter Experts, Change Management, Training, and other key stakeholders to ensure successful rollout, ongoing maintenance, and system improvements.Assist the Project Manager (PM) and BDE Lead to make all updates in the GroundStar RealTime Staff and Equipment Base Data Editor (BDE).Gather station specific requirements and data.Document and track results of discussions, project planning sessions, risk mitigation plans, and modifications to project requirement documents.Communicate effectively in person and in writing.Support software testing efforts, partnering with the QA and rollout teams to ensure the program has been configured according to requirements.Ensure organization readiness by incorporating appropriate planning, communications, and mitigation activities and assist in assuring effective transition into production as appropriate.