Municipal Client Relationship Manager- Water- Arizona

Municipal Client Relationship Manager- Water- Arizona PHOENIX, AZ, United States Job Description Overview GHD’s municipal business in Water and Transportation is experiencing accelerated growth. We are seeking a Client Relationship Manager (CRM) – Water to lead client relationships, advocate client priorities, and support growth of municipal practice in Phoenix, AZ. Responsibilities Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies. Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed. Develop and implement client interaction plans to engage decision‑makers and influencers. Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs. Create and execute annual growth plans for municipal accounts with long‑term objectives (3–5 years). Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities. Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors. Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases. Maintain an active pipeline of projects and pursuits. Represent the organization at municipal meetings, conferences, and industry events. Promote the organization’s brand and capabilities to municipal stakeholders. Facilitate multi‑party communications to resolve issues and advance strategic initiatives. Track and report on key performance indicators such as client portfolio performance, opportunity pipeline, and booking targets. Additional Responsibilities Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying improvement opportunities. Act as a subject‑matter expert in technology, policy, regulation, or operations, maintaining relevant accreditations and staying current on industry best practices. Manage quality service and profitable business growth across a portfolio of complex customer relationships. Develop and implement relationship management plans for strategic, complex potential accounts to build key relationships at local and national levels. Consult with customer representatives to clarify medium‑to‑long‑term needs, develop specifications, and facilitate resolution of issues. Develop a personal network of senior managers, obtain market intelligence, and represent the organization at business sector events. Create internal marketing plans and collaborate with other departments to strengthen internal relationships and external customer relationships. Education Bachelor’s or Master’s Degree in Engineering, Environmental Science, or similar. Qualifications Professional Engineer license preferred. Minimum 10 years of experience in client service management or client relationship management, preferably with municipal or public sector clients. Excellent communication, negotiation, and interpersonal skills. Ability to lead cross‑functional teams and influence at senior levels. Proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite. Strategic thinker with a client‑centric mindset. Strong understanding of municipal operations, governance, and procurement. Ability to navigate complex stakeholder environments and build consensus. Experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders. Proven ability to develop and execute market strategies. Equal Opportunity Employer statement: GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law. Salary Range: $230,000-$280,000 based on experience and location #J-18808-Ljbffr GHD