Office Manager

Office Manager (Part-Time Evening Shift) Location: Brentwood, TN Hours: Monday-Friday 4:30-8:30 Job Type: Part-Time About Us Provive Wellness of Brentwood is an outpatient mental health and substance use disorder treatment center committed to treating the root causes of addiction and fostering long-term wellness. We are seeking a reliable and organized Office Manager to support our evening operations and ensure a welcoming, efficient environment for clients and staff. Position Overview This role is primarily responsible for front desk operations, client appointment coordination, follow-ups, processing payments, and making sure the office is running smoothly during the late-day hours. You will be the face of the center for afternoon arrivals, helping to create a calm, supportive atmosphere for clients in care. Key Responsibilities Front Desk Operations Greet clients and visitors in a warm, professional manner Answer incoming calls and log all inquiries into Dazos (CRM) Keep the front desk and waiting area clean, organized, and stocked Scheduling & Client Follow-Up Follow up with clients regarding upcoming or missed appointments Reschedule as needed and log all communications appropriately Coordinate with clinical team on schedule changes and reminders Payment & Coordination Collect co-pays, deductibles, and self-pay amounts Process payments accurately through Sunwave (EMR) Confirm financial arrangements or payment plans with clients Office Flow & Facility Support Ensure client meals are ordered and ready for scheduled times Monitor and maintain office supplies, light cleaning tasks as needed Report any facility issues or maintenance needs promptly Additional Responsibilities Conduct and upload drug screens in compliance with facility policy Send and upload faxes as needed Perform other duties as assigned by management Qualifications Prior experience in administrative, front desk, or office coordination roles (preferably in a healthcare or behavioral health setting) Strong communication and follow-up skills Familiarity with EMR/CRM systems like Sunwave and Dazos a plus Highly organized and able to multitask in a dynamic environment Compassionate, punctual, and professional demeanor Schedule & Compensation Schedule: Part time: Monday-Friday 4:30-8:30PM Status: Part-time (with potential to grow based on performance and facility needs) Pay: Competitive hourly rate based on experience Why Join Provive Wellness? Support a mission-driven team focused on real recovery Gain experience in behavioral healthcare operations Be part of a growing, supportive organization committed to staff and client success Apply today to join Provive Wellness of Brentwood and help us create a warm, efficient, and client-centered experience every afternoon. #J-18808-Ljbffr