Administrative Support Associate

Job Description

Job Description

Responsible for providing data, analytical, systems, and operational support to Category
Management to help achieve financial and strategic business goals. Collect, maintain,
validate, and analyze merchandising information; support reporting and sales planning
activities; identify and resolve routine data and item-related issues; and partner with
Category Management, divisions, suppliers, 84.51, and Our Brands to ensure accurate and
timely information.
Exercise judgment in identifying data discrepancies, researching issues, and determining
when escalation or additional Category Management involvement is needed. Provide
support for ad-hoc analysis, business needs, and special projects.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion,
and safety.

ESSENTIAL JOB FUNCTIONS :

• Collect, organize, validate, and maintain merchandising data used to support
Category Management planning, reporting, and business activities.
• Analyze data and information to identify trends, discrepancies, exceptions, or
opportunities and provide relevant findings to the Category Management team.
• Develop and maintain recurring and ad-hoc reports using information from
internal systems and business partners to support category planning and decision
making.
• Support sales planning and merchandising processes through accurate data
entry, system maintenance, validation, proofreading, and follow-up.
• Research and resolve routine merchandising data and system issues, including
UPC, pricing, and item setup discrepancies, and appropriately escalate issues
requiring additional business decisions or expertise. The current description
specifically assigns these issue types to the ASP. [Merch ASP.pdf | PDF]
• Gather and coordinate data and inputs from cross-functional partners, including
84.51, divisions, Our Brands, suppliers, and other business partners. These partner
groups are already part of the current role. [Merch ASP.pdf | PDF]
• Support Category Management with data-driven business needs and special
projects, including compiling information, conducting analysis, organizing findings,
and supporting execution.
• Communicate with divisions and suppliers to obtain information, resolve
routine questions, and complete necessary follow-up, escalating matters
requiring Category Management decision-making. [Merch ASP.pdf | PDF]
• Identify opportunities to improve the accuracy, consistency, and efficiency of
recurring reporting, data management, and merchandising processes.
• Prioritize multiple assignments and requests based on business needs, deadlines,
and impact.
• Must be able to perform the essential job functions of this position with or without
reasonable accommodation.

GENERAL SKILLS :

Minimum :

• Proficient in Microsoft Excel and Microsoft Office
• Strong analytical and problem-solving skills
• Ability to organize, interpret, and validate data with a high degree of accuracy
• Strong attention to detail
• Ability to identify discrepancies and research issues to resolution
• Ability to manage multiple priorities, deadlines, and recurring deliverables
• Effective written and verbal communication skills
• Ability to work independently while collaborating in a team-based environment
• Ability to learn and work within multiple systems and data sources
• Flexibility to support changing business priorities and ad-hoc requests

Desired :

• Experience working with merchandising, retail, category management, reporting, or
business data
• Knowledge of Kroger Category Management systems
• Knowledge of Kroger mainframe applications