Computer Support Specialist - Admin

Health Advocates Network is currently seeking a Computer Support Specialist to work at a facility in New York, NY. These are registry positions with our company.

Pay Rate: $22 / hour


Shift details:

• M-F 37.5 hrs per week, 9am-5pm

1. Minimum Candidate Qualifications:
The candidate must have a minimum of:
a. Two years of experience in Information Technology and Customer Service
b. Proof of eligibility to work in NYS.
c. A Bachelor's Degree in computer science, information systems, management systems, information technology, or
cybersecurity.


2. Job Description and Required Services:
Duties include, but are not limited to, the following:
• Providing technical assistance to users via phone, email, chat, or in-person.
• Actively monitoring and working on tickets submitted in the JIRA ticketing system.
• Installing, setting up, and configuring new hardware, software, and peripherals.
• Diagnosing and resolving hardware, software, and network issues for end-users.
• Documenting technical problems, resolutions, and user guides for future reference.
• Other duties as assigned.
In addition, the candidate must possess the following abilities:
• Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
• Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.
• Communication: Excellent verbal and written communication skills to explain complex technical concepts to nontechnical users.
• Customer Service: Patience, empathy, and a focus on customer satisfaction.
• Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.
• Adaptability: Ability to work under pressure and in a fast-paced environment.
Notes:
*This is a full time in-person position.
*The Department does not provide parking, but the office is accessible by mass transit.


3. Submission Requirements:
Candidates that meet the mandatory minimum qualifications and are interested in this position must submit the following:
a. Cover Letter;
b. Resume

Benefits:
-Medical
-Dental
-Vision
-Term Life
-Short-Term Disability Coverage
-401K

If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at View phone number on click.appcast.io and ask to speak with Robert (Monday-Friday 8:30 AM-5:00 PM PST).