Inside Sales & Customer Service Representative
Manufacturing
Job Description
Job Description
Job Title: Inside Sales & Customer Service Representative
Location: High Point, NC
Job Type: Full-Time
About Us
We design and supply fare media solutions for public transportation systems, including magnetic stripe tickets and RFID/contactless smart cards. Our products support transit agencies in delivering reliable, secure, and efficient revenue collection for bus, rail, and multimodal networks.
Job Summary
We are seeking a detail-oriented and customer-focused Inside Sales & Customer Service Representative to support our transit agency clients. This role blends sales support, order management, and customer service, with a focus on fare media products such as magnetic stripe tickets and RFID smart cards.
Key Responsibilities
- Serve as a primary contact for transit agency customers and distributors
- Respond to inquiries related to fare media products, specifications, and orders
- Process and manage orders for magnetic tickets, smart cards, and related supplies
- Support inside sales efforts including quotes, proposals, and follow-ups
- Identify opportunities for upselling (e.g., transitioning clients from magnetic stripe to RFID/contactless solutions)
- Coordinate with production and logistics teams to ensure on-time delivery
- Maintain accurate customer and order records in CRM systems
- Assist with issue resolution, including product quality, delivery, or technical concerns
Qualifications
- 1–3+ years of inside sales, customer service, or order management experience
- Experience in manufacturing, printing, smart cards, or transit industry preferred
- Strong communication and organizational skills
- Ability to manage multiple accounts and deadlines
- Detail-oriented with a focus on accuracy (especially for order specs and volumes)
- Proficiency in Microsoft Office and CRM tools
Preferred Experience (Nice to Have)
- Familiarity with magnetic stripe encoding or RFID/NFC technology
- Experience with secure card production or ticketing systems
- Exposure to public transit agencies or government clients
Compensation & Benefits
- Competitive base salary + performance incentives
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Opportunities for advancement in transit technology and sales
Why Join Us
- Work at the intersection of transportation and technology
- Support transit agencies transitioning to modern fare systems
- Be part of a stable and growing industry with long-term contracts
How to Apply
Submit your resume along with a brief summary of your relevant experience in sales, customer service, or technical product support.
Vacancy posted 3 days ago
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