Senior Events Producer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What's the opportunity? We’re looking for a Senior Events Producer to lead the delivery of Fin's most important brand events across Europe and North America. You’ll join a small team of experienced producers with a high bar for quality. You’ll shape memorable experiences that highlight Fin’s product depth and leadership in AI.In this role, you’ll own the full arc of event execution, ensuring every event is creatively ambitious, technically strong, and flawlessly delivered. You’ll also work closely with go-to-market teams to ensure events deliver clear commercial impact.What will I be doing? Own the planning, production, and onsite delivery of Fin's brand events, from pop ups and product announcements to hosted experiencesLead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of showDeliver hybrid events that combine in person experiences with broadcast and digital distributionWork cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live momentsManage production vendors and partners, ensuring high quality executionSet and uphold a high bar for production quality across all eventsOversee key event logistics such as registration, ticketing, attendee experience, and livestream deliveryTrack and report on event performance and key metricsSupport the production of flagship programs such as PioneerBuild repeatable production systems and playbooks to scale events across programsManage timelines, budgets, and delivery across multiple concurrent eventsTravel up to 30 percent to lead onsite executionWhat skills do I need? 6+ years producing complex live events, brand activations, or flagship conferencesStrong live event production expertise across AV, staging, lighting, run of show, and onsite operationsExperience producing hybrid events that combine in person experiences with broadcast or livestream componentsProven ability to manage external production vendors and complex event logisticsExperience running cross functional projects and coordinating multiple internal teamsExperience managing event registration, ticketing, and livestream toolsStrong operational skills with the ability to manage budgets, timelines and multiple events simultaneouslyComfortable working with senior stakeholders and high profile event speakersStrong judgment and a clear sense of brand quality, craft and commercial impactHighly organized, calm under pressure, and meticulous about executionBonus skills & attributes Experience producing flagship and large scale brand eventsExperience working in B2B or technology companiesExperience working with or marketing AI productsProficiency in event software platforms (e.g. ticketing, streaming, engagement tools)Experience using AI tools to improve planning, production, and content workflowsMultilingual (French, German)Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.Flexible paid time off policyPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for employees, friends, and family!*Proof of eligibility to work in the United States is required.The base salary range for candidates within the San Francisco Bay Area is $143,000 - 177,000 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-HybridPolicies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.