Field Service & Technical Support Specialist - Autonomous/Robotic Equipment

Technical Support Specialist

Colorado Golf & Turf is seeking a Technical Support Specialist to support the installation, setup, demonstration, troubleshooting, repair, and customer training of autonomous mowing equipment and other allied product lines. This position serves as a technical resource for both customers and internal team members, helping ensure equipment is properly installed, maintained, and operating at peak performance.

The ideal candidate is technically minded, mechanically inclined, highly organized, customer-focused, and eager to learn emerging technologies. While prior experience with autonomous equipment is not required, candidates must possess strong problem-solving skills, excellent communication abilities, and the aptitude to learn software-based diagnostic systems and advanced equipment technologies.

Essential Duties & Responsibilities

Technical Support & Diagnostics

• Diagnose and repair autonomous mowing equipment in the field and shop.
• Utilize manufacturer diagnostic software, including Husqvarna Service Hub, to troubleshoot and resolve equipment issues.
• Perform mechanical, electrical, software, and operational diagnostics.
• Assist customers and sales personnel with technical questions and product support.
• Document diagnostic findings, repairs, and recommendations accurately.

Installation & Equipment Setup

• Install autonomous mowing equipment at customer locations.
• Perform GPS mapping, boundary setup, software configuration, and system commissioning.
• Verify equipment performance and proper operation following installation.
• Conduct site assessments and identify installation requirements.
• Assist with setup, delivery, and installation of allied equipment lines.

Customer Demonstrations & Training

• Conduct product demonstrations for prospective and existing customers.
• Educate customers on equipment operation, maintenance requirements, and best practices.
• Train customers to perform routine preventative maintenance and basic service procedures.
• Serve as a professional representative of Colorado Golf & Turf at customer sites, trade shows, demonstrations, and industry events.
• Build and maintain positive customer relationships through exceptional service and communication.

Administrative & Warranty Support

• Assist with warranty claim preparation, submission, tracking, and follow-up.
• Coordinate with manufacturers regarding technical issues and warranty approvals.
• Assist with identifying, sourcing, and ordering parts required for repairs and installations.
• Maintain accurate service records, customer communications, inventory records, and documentation.
• Schedule appointments, demonstrations, installations, and service visits as needed.
• Manage and track demonstration inventory and related equipment.

Transportation & Logistics

• Safely operate company vehicles while traveling to customer locations.
• Tow trailers and transport equipment for demonstrations, installations, deliveries, and service work.
• Assist with loading, unloading, and securing equipment for transport.
• Maintain a clean driving record and adhere to all company vehicle policies.

Additional Responsibilities

• Assist with technical support and service activities involving allied product lines including Husqvarna, Salsco, Smithco, Foley, Cub Cadet, Hustler, and future product offerings.
• Participate in manufacturer training programs and maintain product knowledge.
• Perform other duties as assigned.

Required Qualifications

• Strong mechanical aptitude and troubleshooting ability.
• Demonstrated ability to learn and utilize technology and software platforms.
• Excellent communication and customer service skills.
• Strong organizational and administrative skills.
• Professional appearance and demeanor.
• Ability to work independently and manage multiple priorities.
• Valid driver's license with an acceptable motor vehicle record.
• Ability to tow a trailer or willingness to learn.
• Proficiency with email, Microsoft Office, and basic computer systems.

Physical Requirements

• Frequently lift and move up to 75 pounds.
• Work indoors and outdoors in varying weather conditions.
• Stand, walk, bend, kneel, climb, and perform physical labor throughout the workday.
• Operate vehicles, trailers, tools, equipment, and diagnostic devices safely.

Compensation & Benefits

• $25 per hour
• Medical and dental insurance.
• Health Savings Account employer contribution.
• Paid vacation, sick leave, and holidays.
• 401(k) with company match.

Career Growth Opportunity

This position offers significant growth potential as Colorado Golf & Turf expands its autonomous equipment and technology offerings. Successful candidates will have opportunities to develop specialized expertise and take on increasing levels of responsibility as this product segment grows.