Security Field Support Scheduler

Field Support Scheduler

• Islandia, NY
• Full-time, Thursday, Friday, Saturday, Monday, 9am-5pm, 32 hours weekly
• Competitive hourly wage of $22.00

Job Description

The FSS/Scheduler is an operational employee of the company responsible for scheduling, inspections,
personnel training, delivery of supplies to accounts and filling account posts for a specific shift on an as
needed basis, typically reporting into an MSS or CSM. The FSS/Scheduler works with the MSS, CSM’s,
Project Managers and/or Site Supervisors in the branch to develop schedules, fill open shifts and oversee the
Special Response Officers. The FSS/Scheduler role is 100% tactical and operational and may be called upon
to provide off hours support to the branch. The FSS/Scheduler is expected to build upon a culture of
employee engagement and set the example for all employees in the branch of servant leadership and
personal commitment to the GardaWorld Values.

Performance Metrics

The FSS/Scheduler is expected to achieve the following metrics within GardaWorld’s performance-based
business environment:

• 100% of shifts covered by qualified personnel at all accounts during the responsible shift
• Personnel inspections and training of personnel to all accounts during the responsible shift
• Personnel recruiting to ensure full staffing levels
• Non-Billed Overtime management at or below company goal
• Attrition and Regrettable loss for span of control to be averaged below 65% and 30% respectively.
• Become proficient in all software systems (on-boarding, scheduling, financial)
• 100% compliance to the GardaWorld Mandatory Requirements

Competencies/Personal Characteristics

Hands-on Approach, Problem Solving, Communication, Consultation, Cultural Awareness, Leadership &
Navigation, Relationship Management, Ethical Practice, Employee Engagement, Thick-skinned, Organized,
Sense of Urgency

Your Background

• You have a high school education or equivalent (GED)
• You’re able to ace (and pass) an extensive screening process
• If you have Security, Military, Law Enforcement experience – even better!
• Experience with scheduling
• NYS security license

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

NYS1111873