Retail Loan Collections Manager

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Retail Loan Collections (RLC) Manager is responsible for overseeing the collection and control of consumer, mortgage & indirect loan accounts that are delinquent, charged off, or experiencing other repayment challenges. Responsibilities include planning, directing, and controlling the retail loan and assigned small business collections function; ensuring that established collection policies, procedures, and legal requirements are followed; and periodically evaluating and modifying policies and procedures as needed. The RLC Manager will also be responsible for providing direction and leadership to department personnel and managing the day-to-day operations, including monitoring collector performance and reporting work activities to the Special Credit Services Manager to achieve operational requirements.

WHAT YOU'LL BE DOING:

• Managing the timely collections and follow up of delinquent and charged off consumer loans.
• Managing an assigned portfolio of small business loans directly or delegating appropriate individuals to assist in the collection of assigned loans.
• Developing and implementing collection strategies, assigning accounts for collection both internally and externally, monitoring day to day account workflow, and monitoring collector performance.
• Maintaining a proficient knowledge of applicable banking rules and regulations as well as bankruptcy, foreclosure, and collection law.
• Engaging real estate brokers, auctioneers and other third parties to liquidate foreclosed and repossessed assets as necessary.
• Overseeing the management of daily overdrafts on retail and assigned small business accounts.
• Implementing and maintaining all electronic retail loan and DDA collection systems with appropriate training for all personnel.
• Ensuring that policies and procedures are appropriate and updated when necessary.

WHAT YOU SHOULD HAVE:

• 5-7 years of experience in bank collection practices and procedures required.
• 2+ years of supervisory experience preferred.
• Must have prior experience with foreclosures.
• Excellent written and verbal communication skills.
• Excellent leadership and team building skills with the ability to train and effectively motivate others.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

BASE PAY RANGE:

$80,000 - $110,000 per year

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.