Sales Account Executive

JOB DESCRIPTION

POSITION TITLE

Sales Account Executive

DEPARTMENT

Hotel Sales

REPORTS TO

Director of Sales

LICENSING LEVEL

SALARY GRADE

NE06

FLSA STATUS

Non-Exempt

POSITION SUMMARY

Contributes to the efficient daily operation of sales activities by selling guest rooms, meeting rooms, and additional services to companies or groups as needed and in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Communicates daily with Sales Director, Food & Beverage Manager, culinary staff, banquet staff, and operations staff about the needs of guests and their expectations.
• Coordinates and delivers effective sales presentations.
• Sources, identifies, and pursues outside networking opportunities through professional industry resources and community events, or special events attended by prospects.
• Makes inventory or other changes, including group and convention blocks.
• Ensures Sales department presence at booked events.
• Sustains direct contact with the public, by demonstrating exceptional customer service.
• Greets and assists visitors as a representative of the Sales Department.
• Assists with maintaining an extensive client database for follow-up sales communications via in person, by phone, email, mail, etc.
• Assists with follow-up of guests' experience at the venue, ensuring that all issues have been addressed.
• Ensures all events are closed out and payment is collected prior to client event.
• Contributes to a team effort and accomplishes related results as required.
• Maintains strict confidentiality of all information processed through the department including records, reports, documents, conversations, etc.
• Maintains a professional, organizational, and community reputation.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Department organization, functions, objectives, policies and procedures.
• Sales strategies, customer relationship management, and hospitality operations.
• Cash handling, banking, and basic accounting methods and procedures.
• Customer service standards.

Skill in:

• Operating various word-processing, spreadsheets, and database software programs in a Windows environment.
• Upselling and cross-selling tactics.
• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Handling multiple tasks simultaneously.
• Addressing customer problems.
• Providing exceptional customer service.

Ability to:

• Communicate efficiently and effectively both verbally and in writing, individually and in meetings; present effectively in group settings.
• Maintain confidentiality.
• Establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public, guests, and co-workers.
• Demonstrate sensitivity to the needs of guests.
• Remain calm in emergency or crisis situations.
• Handle multiple tasks and meet deadlines.
• Work independently with minimal supervision.
• Adapt to varying situations.
• Work in a fast-paced environment and meet deadlines.
• Uphold strong ethics and integrity.

MINIMUM QUALIFICATIONS

• High school diploma/GED.
• One (1) year of sales experience; hotel sales preferred.
• A combination of relevant education and related work experience may be considered.
• Valid driver's license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Tribal and Native American preference shall apply to all positions.

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must be able to submit supporting documentation of education and training to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to licensing rules and regulations.
• Must obtain and maintain a driver's license and qualify for insurance coverage on company vehicles.

Background Investigation Requirements

• Pre-employment drug screen
• Personal reference check and employment verification
• Federal, State, and/or tribal criminal history backgrounds will be conducted

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to sit; use hands to manipulate, touch, or grasp; use a computer and cellphone/telephone; and talk or hear. The employee occasionally is required to stand; walk; reach with hands or arms; and lift up to 50 pounds. The employee may rarely climb or balance; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee occasionally is exposed to dust, fumes, airborne particles, allergens and/or second-hand smoke; and hostile, offensive, and / or violent individuals.

WORK ENVIRONMENT

Work is generally performed in an office and hotel/casino environment with a moderate to high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel is required for training, meetings, conferences, presentations, and other events.

Updated 06/26/2026