Project Coordinator

Project Coordinator

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

The Project Coordinator reports to the Manager, Project Coordinators. Located in Cleveland, OH, this is a full-time, hybrid position.

The Project Coordinator plays a crucial role in facilitating the smooth execution of client projects by handling all logistics and administrative tasks. This role supports the project management team in coordinating project phases, ensuring accuracy in documentation, and maintaining effective communication with contractors, vendors, and clients.

Essential Functions & Responsibilities:

• Project Coordination: Coordinate projects through all phases, including initial set-up, purchasing, customer communication, shipment of products, and project reconciliation.
• Import or input order information into the database/ERP system and verify accuracy against quotes and plans.
• Initiate and track purchase orders with manufacturers in accordance with project specifications.
• Input change orders and returns and notify relevant stakeholders of any delays.

• Administrative Support: Organize and maintain a project filing system to ensure easy access to project documentation. Participate in project status meetings, providing detailed updates on assigned projects. Assist in resolving operational problems and identifying opportunities for process improvement. Provide support to other Project Coordinators as needed to manage schedule conflicts.

• Customer Service: Serve as a point of contact for customers, vendors, and service agencies on warranty claims and project inquiries. Create, print, and distribute service manuals and spec books as required.

• Miscellaneous Tasks: Scan receiving documents for the warehouse to maintain accurate records. Perform other duties as assigned.

Competencies:

• Superior customer service attitude with a commitment to excellence.
• High attention to detail and ability to prioritize tasks effectively.
• Proficiency in MS Word, Excel, Outlook, and operating systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Self-motivated with a strong work ethic.
• Proficient in AQ and product knowledge.

Qualifications & Experience:

• High School Diploma or GED, or equivalent military or practical experience.
• 1 2 years of experience in an administrative or coordinator role.
• Experience in the construction industry preferred; foodservice industry experience is a plus.
• Ability to successfully pass a background check post offer acceptance.