Operations Systems Specialist

Job Description

Job Description

Salary: $22-$24 per hour + Benefits

Operations Systems Specialist

Katy, TX | Full-Time Onsite

Make an Impact Behind the Systems That Power Our Operations

At Off Duty Management, we support law enforcement agencies nationwide with innovative off-duty program management. As we continue to grow, we are looking for a detail-oriented, systems-minded Operations Systems Specialist to help maintain, support, and improve the platforms that power our day-to-day operations.

This role is ideal for someone who enjoys solving problems, improving workflows, supporting users, and helping teams get the most out of technology. You will play a key role in keeping critical systems running effectively while contributing to process improvements that enhance service quality, efficiency, and operational consistency.

What Youll Do

System Support & Administration

• Support the day-to-day administration and maintenance of operational systems, including CRM, call center, ticketing, workflow, and knowledge management platforms

• Assist with user setup, access changes, permissions, queue updates, and system configurations

• Troubleshoot system issues, service interruptions, workflow defects, and support requests
  

Problem Solving & Optimization

• Investigate issues, identify root causes, and help implement practical solutions

• Monitor system performance and recommend improvements to workflows, reporting, usability, and user experience

• Support system updates, enhancements, automations, integrations, and operational change efforts

• Escalate unresolved issues to vendors or internal partners and track them through resolution

Data, Reporting & Quality

• Help maintain data quality by identifying inconsistencies, duplicate records, incomplete information, and process gaps

• Generate and review reports, dashboards, and audits to support visibility and decision-making

• Assist with testing and validation of system changes before deployment

Documentation & Training

• Document workflows, system configurations, support procedures, recurring issues, and knowledge resources

• Support training and reinforcement for end users on systems, tools, and operational standards

• Communicate system outages, maintenance windows, known issues, and updates to impacted stakeholders

Collaboration

• Work closely with operations teams, leadership, internal support teams, and vendors

• Support cross-functional initiatives involving systems, workflow improvements, and operational process changes

• Partner with stakeholders to ensure systems are aligned with business needs and functioning effectively

What Were Looking For

Required

• 2+ years of experience in operations support, customer service, systems support, or a related role

• Strong problem-solving and troubleshooting skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong written and verbal communication skills, including the ability to explain technical concepts clearly

• High attention to detail, organization, and follow-through

• Ability to work independently while collaborating effectively across teams

Preferred

• Experience supporting CRM, call center, helpdesk, workflow, or other business systems

• Experience supporting SaaS platforms or operational software tools

• Experience with reporting, dashboards, audits, or data quality review

• Associates or bachelors degree preferred

Why Join Off Duty Management?

• Be part of a fast-growing, innovative company

• Work in a role where your ideas directly improve operations

• Gain exposure to systems, data, reporting, and process improvement

• Join a collaborative environment with strong growth potential

Additional Details

• Full-time onsite role based in Katy, TX

• May require occasional after-hours support for urgent issues, maintenance, or system changes

• Occasional travel may be required based on business needs

Immigration-related benefits, for example visa sponsorship, are not available for this position.

Off Duty Management is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

This organization participates in E-Verify.