Knowledge Program Lead, Customer Support (KCS)
The Nielsen Company
Nielsen is seeking a Knowledge Program Manager to lead the knowledge program within Nielsen Customer Support, ensuring high-quality, accessible content for customers and internal teams. You will set standards, govern content, and drive the maturity of KCS practices across the organization. You will collaborate with the Help Center Product Manager to align information architecture, search, and self-service performance, while coaching teams to improve knowledge creation and reuse. #J-18808-Ljbffr The Nielsen Company
Vacancy posted 3 days ago
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