Customer Experience Coordinator

Benefits:

A positive and collaborative work environment

Voluntary Life Insurance

Short and Long Term Disability

Medical, Dental and Vision

401K Matching (after 6 months of employment)

Company work truck is provided

• offered after 60 days of employment

Customer Experience Coordinator

Full-Time | Monday–Friday | $18–$25/hour Reports To: Office Manager Location: Generator Supercenter of Chicagoland – Wheeling, IL

Powering Peace of Mind

Generator Supercenter of Chicagoland provides whole-home backup power solutions designed to protect families and homes when the power goes out.

We are growing quickly and looking for a friendly, organized, and highly responsive Customer Experience Coordinator to help provide an exceptional experience for our customers from their first interaction with us through installation and ongoing service.

This is an ideal opportunity for someone early in their career who is great with people, organized, comfortable on the phone and computer, and enjoys helping customers.

Position Summary

The Customer Experience Coordinator serves as a central point of communication between our customers and our sales, installation, and service teams.

This position helps manage the customer journey from initial lead → sales appointment → permitting and project preparation → installation → inspection → service and maintenance.

The role is heavily focused on customer communication, scheduling, follow-up, and coordination.

You will answer customer questions, schedule appointments, proactively provide status updates, maintain accurate customer information, and help make sure every customer understands what happens next.

This is not a technical generator position. We will teach you our products, systems, and processes. We are primarily looking for someone who is professional, dependable, organized, positive, and genuinely enjoys helping customers.

Key Responsibilities

Customer Communication & Support

Answer incoming customer phone calls, emails, texts, and general inquiries

Provide friendly, professional, and timely responses to customers

Help customers understand where they are in the process and what happens next

Proactively provide updates regarding appointments, permitting, scheduling, installation, inspections, service, and maintenance

Follow up on open customer questions and ensure issues are routed to the appropriate team member

Document customer conversations, commitments, and important information in company systems

Help resolve routine customer concerns and escalate more complex issues when appropriate

Lead & Sales Appointment Support

Respond to new customer inquiries and leads

Schedule in-home sales consultations

Confirm upcoming appointments with customers

Reschedule appointments when necessary

Maintain accurate customer contact and appointment information

Follow up with customers when additional information is needed

Help ensure leads receive timely communication and do not fall through the cracks

Installation Customer Journey

Welcome new customers after their generator purchase and explain the next steps in the installation process

Maintain regular communication while customers move through permitting and project preparation

Coordinate with permitting, operations, sales, and installation teams to provide accurate customer updates

Schedule installation appointments once projects are ready

Confirm installation dates, arrival windows, and customer expectations

Help coordinate inspection appointments and final project completion

Follow up after installation to ensure the customer had a positive experience

Service & Maintenance Scheduling

Answer service-related calls and help gather initial information from customers

Schedule generator service and maintenance appointments

Coordinate technician schedules with customer availability

Confirm appointments and communicate scheduling changes

Help customers understand routine maintenance programs and service options

Follow up on outstanding service items

Support recurring maintenance scheduling and customer retention efforts

Scheduling & Coordination

Maintain accurate sales, installation, service, and maintenance schedules

Coordinate customer availability with internal teams and field technicians

Monitor upcoming appointments and proactively address scheduling conflicts

Communicate changes quickly and professionally

Ensure customers receive appointment confirmations and appropriate reminders

Customer Records & Administration

Maintain accurate customer information in our CRM and scheduling systems

Enter notes following customer interactions

Update project and appointment statuses

Upload and organize customer documentation when needed

Track outstanding customer requests and follow-up items

Assist the Office Manager and operations team with general administrative support

What We’re Looking For

We are looking for someone who:

Genuinely enjoys talking with and helping customers

Communicates clearly and professionally

Is friendly and confident on the phone

Is highly organized and detail-oriented

Follows through on commitments

Can manage multiple customers and priorities at the same time

Is comfortable learning new computer systems

Takes ownership instead of waiting to be reminded

Remains professional when customers are frustrated or schedules change

Enjoys working as part of a small, fast-growing team

Qualifications

High school diploma or GED required

Previous customer service, administrative, receptionist, scheduling, retail, hospitality, or office experience preferred

Strong verbal and written communication skills

Comfortable communicating by phone, email, and text

Basic proficiency with Microsoft Office, email, and web-based software

Strong organizational and time-management skills

Ability to accurately enter and maintain customer information

Ability to learn new systems and processes

Generator, electrical, or construction experience is not required. We will provide training.

Helpful Experience

Experience in any of the following is a plus:

Customer service

Appointment scheduling

Call center or customer support

Home services

HVAC, plumbing, electrical, roofing, solar, or construction companies

Automotive service departments

Property management

Medical or dental office scheduling

CRM or scheduling software

Compensation

$18–$25 per hour, depending on experience and qualifications.

Why Join Generator Supercenter of Chicagoland?

This is an opportunity to join a growing local business backed by a nationally recognized brand.

You will have the opportunity to learn multiple areas of the business while developing valuable experience in customer service, scheduling, project coordination, operations, and the rapidly growing backup power industry.

Most importantly, you will play an important role in making sure our customers feel informed, supported, and taken care of throughout their entire experience with Generator Supercenter.

If you are organized, personable, responsive, and enjoy helping people, we would like to meet you.

Apply today to join Generator Supercenter of Chicagoland as our Customer Experience Coordinator.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.