Veterinary Receptionist (Care Coordinator) - Inland Valley Veterinary Specialists

Job Description

Job Description

PetVet Care Centers' Inland Valley Veterinary Specialists is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Since opening its doors in 2000, Inland Valley Veterinary Specialists & Emergency Center in Upland, CA has been a vital resource for emergency and specialty veterinary care across San Bernardino, Los Angeles, Riverside, and surrounding counties — available 24/7, 365 days a year. The hospital's collaborative model works in direct partnership with referring primary care veterinarians, offering advanced services including surgery, radiology, endoscopy, and blood transfusions in a team-driven, high-stakes environment.

Why Join Us:

• At our 24-hour emergency animal hospital, we are committed to providing exceptional, compassionate care when pets need it most. Our fast-paced, team-oriented environment offers the opportunity to work alongside experienced emergency professionals, utilize advanced medical technology, and make a meaningful impact on the lives of patients and their families. We are dedicated to fostering a culture of collaboration, mentorship, and continuous learning, with ample opportunities for career advancement and professional growth in both clinical and leadership roles.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Minimum 1 year veterinary experience
• Excellent customer service and communication skills with the ability to remain calm under pressure.
• Compassionate and empathetic when assisting clients during emotional and stressful situations.
• Strong multitasking and organizational skills in a fast-paced emergency environment.
• Ability to prioritize tasks and manage multiple phone lines, check-ins, and emergencies simultaneously.
• Proficient with computer systems, electronic medical records, and basic office software.
• Professional demeanor with excellent attention to detail and accuracy.
• Reliable, punctual, and flexible to work evenings, overnights, weekends, and holidays as needed.
• Ability to work collaboratively with veterinarians, technicians, and support staff.
• Previous veterinary or medical reception experience preferred but not required.
• Willingness to learn, accept feedback, and grow within both client service and administrative responsibilities.

Preferred Skills (Nice to Have)

• ER Experience

Schedule: Monday, Tuesday, Thursday, Sunday - 10:00AM-8:30PM

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$20—$20 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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