Field Implementation Manager

Field Implementation Manager

Location: Eden Prairie, MN

Job Level: Mid-senior level

Department: Project/Program Management

Travel Required: 31%-60%

An Amazing Career Opportunity for a Field Implementation Manager!! Responsible for the technical deployment of HID solutions at customer sites, including system design, configuration, customization, integration, and training. Partners with Project Managers and stakeholders to validate requirements, oversee installations, and ensure a smooth transition to post-deployment support. Supports pre-sales activities and customer communication throughout the engagement, while continuously improving delivery processes through lessons learned and workflow refinement.

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

As our Field Implementation Manager, you'll support HID's success by:

• Performing system equipment placement drawings for customer sites, with the assistance of Sales and Engineering.
• Managing the physical deployment, configuration, customization, and integration of HID solutions at customer sites and remote.
• Providing pre-sales support to HID Sales department, and directly to prospective customers.
• Providing technical support to HID sales staff and external customers on demand.
• Working with HID Project Manager to develop project scope and timeline in concert with stakeholders and create and execute statements of work.
• Performing on-site and remote troubleshooting, commissioning, and technical training of HID systems including complex network interfaces and configurations.
• Maintaining detailed service records to assist engineering and product development in product quality improvement.
• Communicating clearly and concisely customer issues and ensure timely implementation of problem resolution.
• Fulfilling HID 24/7 support commitment to our customers on an as needed basis.
• Completing tickets assigned to fulfill manage service activities.
• Other duties and responsibilities as requested by the company from time to time.

Your Experience and Background include:

• Strong technical expertise in software deployment, configuration, networking, and integrations
• Hands-on experience with troubleshooting, commissioning, and supporting complex implementations
• Ability to collaborate effectively with cross-functional teams (Project Management, Sales, Engineering, and customers)
• Clear communication and customer-facing skills to manage expectations and resolve issues
• Strong organizational and coordination skills to manage documentation, timelines, and multiple activities
• Problem-solving mindset with attention to detail in technical delivery and execution
• Ability to manage both on-site and remote implementation work
• Understanding of system design, deployment planning, and implementation workflows
• Commitment to process improvement, documentation, and continuous learning

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential

To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. Innovation: You embrace challenges and want to drive change. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case. The base salary in the United States is $75,000 to $80,000. This opportunity may be open to flexible working arrangements.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.