Technical Support Engineer
Longfinch Technologies
Key Responsibilities
· Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior
· Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback
· Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections
· Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes)
· Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents
· Participate in incident bridges and support escalation workflows
· Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation
Required Qualifications
· 5–7+ years of VoIP/telecom operations experience in enterprise environments
· Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs)
· Experience with incident management processes (ITSM/ticketing, escalations, documentation)
· Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect
Preferred Qualifications
· Experience in BFS or regulated industries with strict change/audit requirements
· Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs
· Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns
· Experience supporting hybrid contact center environments during migrations (on‑prem to cloud)
· Experience acting as a telecom architect or L3 support
· Exposure to enterprise monitoring and observability tools
- Experience working in BFS Sector
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Technical Support Engineer in Bayside, NY vacancy
- ...CDRs, SBC logs, SIP traces, and vendor/carrier feedback · Support STIR/SHAKEN operational behaviors, including signing success/failure... ...) · Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents · Participate in incident bridges...SuggestedWork at office
Longfinch Technologies
Hollis, NY3 days ago - ...units run unattended in parking lots, job sites, and remote yards- when one goes dark, customer trust goes with it. As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems...SuggestedPermanent employmentFull timeWork at officeRemote workFlexible hoursNight shift
LVT Corp
Brooklyn, NY2 days ago - # Technical Support Engineerby Illuminate Studio in San Diego, CACustomer Service07/06/2022#### OverviewAs a Technical Support Engineer, you will work within a Product Delivery Team fused with UX, engineering, product and data talent. You will help the team design beautiful...Suggested
AlexaHire
Brooklyn, NY3 days ago - ...Axonius is seeking a Technical Support Engineer to act as a primary point of contact and escalation lead, ensuring high-quality incident resolution and continuous process improvement. You will work to troubleshoot complex product challenges, document solutions, and...Suggested
Axonius
Brooklyn, NY18 hours ago $65k - $75k
...Role Overview Globys, a division of Harris, is seeking a Technical Support Engineer with genuine technical depth who investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2. This role is the primary technical point of contact for our international...SuggestedPermanent employmentLocal areaRemote workShift workMediSolution
Brooklyn, NY2 days ago$110k - $120k
...role, you will be an important part of the team whose job is to support the IT Manager in the delivery of exceptional retina care to... ...VMware Certification (Required) Microsoft Certified: Azure Data Engineer Associate (Required) Microsoft Office Specialist (Required)...Full timeWork at officeRelocationShift workLong Island Vitreo Retinal Consultants P.C.
Great Neck, NYmore than 2 months ago- ...our team. The IT Specialist Level 2 will be responsible for maintaining the organization's technology infrastructure, providing technical support to employees, managing hardware and software deployments, and ensuring the security and reliability of our IT systems. This...Full timeWork experience placementWork at officeRelocation
Wei, Wei & Co., LLP
Flushing, NY17 days ago - FusionTek in the United States (Seattle area) is seeking a Technical Support Engineer II (Systems Analyst) to provide client support, troubleshooting, and infrastructure administration across Windows and cloud environments. You will handle escalated issues, deployments...Remote work
- Support Field Engineer 30-32/hr Remote with travelPosition OverviewThe Support Field Engineer is responsible for providing on-site technical support to clients, ensuring the proper functionality and maintenance of their audio and visual systems. This role involves troubleshooting...Remote work
- ## Wireless Technical Support EngineerApplylocations: San Juan, Puerto Rico, Puerto Ricotime type: Full timeposted on: Posted 16 Days Agojob... ...’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools, focused in networking....Work at officeLocal area2 days per week
- ...worldwide, connecting cities as we reduce carbon and replace cars. Your future role Take on a new challenge and apply your technical support and engineering expertise in a new cutting-edge field. You’ll work alongside collaborative and forward-thinking teammates. You'll make...WorldwideNight shift
$41 - $67 per hour
## Technical Support EngineerApplylocations: Santa Ana, CA: Plano, TX: Boca Raton, FL: Jersey City, NJtime type: Full timeposted on: Posted... ...you have. We’re currently looking for a **Technical Support Engineer**to join the IT Service Desk team for a new function. You...Hourly payFull timeWork at officeRemote workWorldwideFlexible hoursShift work$59.5k - $82k
...GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our... ...Join us! The GoFundMe Pro team is searching for our next Technical Support Engineer I to help investigate, triage and document technical issues...Full timeWork at officeLocal areaRemote workFlexible hours$62k - $73k
Technical Support Engineer II - Hybrid (Tampa) FusionTek United States Middle Customer Service 1d ago $62k - $73k About this role If you are looking for a position where you support the same users, the same systems, and the same environment every day, thisisnot the role...Work at officeImmediate startRemote workWork from homeShift work- ...software used by many of the world’s top-tier companies: Apple, Tesla, Google, NASA, Nike, Toyota, and others.We are looking for technical support specialists for our team in the USA.If you love communicating and have the necessary skills to help people and create small...Work at officeRemote workWorldwide
- FusionTek is seeking a Technical Support Engineer II (Systems Analyst) to support multiple client environments with varying tech stacks. You will troubleshoot complex issues, manage Windows/macOS and server systems, and assist with security tasks across networks. The role...Remote work
- Technical Support Engineer (m/f/d) - Arizona The Technical Support Engineer will be responsible for coordinating technical, commercial, training and logistic support between customers, field service engineers and management. The Technical Support Engineer will coordinate...Permanent employmentSummer workFlexible hoursNight shift
- FusionTek, a Tampa-based MSP, is seeking a Technical Support Engineer II to support multiple client environments across Windows/macOS, servers, and cloud services. This role emphasizes teamwork, growth, integrity, and ownership, with hybrid work including home, Tampa office...Work at officeLocal areaWork from home
- Axonius is seeking a Technical Support Engineer to serve as a primary contact and escalation lead, ensuring high-quality incident resolution and proactive knowledge sharing. You will troubleshoot complex product challenges and drive improvements across our support processes...Remote job
- ...competitive edge. Our globally distributed engineering teams focus on adaptable technology and... ...the first point of contact for client support, operating both from our offices and in... ...reported issues.Troubleshoot and resolve technical problems, escalating when necessary.Maintain...Immediate startFlexible hoursShift work
$178.2k - $297k
...The Principal Database Administrator will support multiple product teams across Dealer... ...premises database environment. As a key technical enabler of the organization’s cloud strategy... ..., advising architects and software engineers on data architecture decisions, ensuring...Full timeRemote workVisa sponsorshipFlexible hoursShift work- ...scalable digital solutions for global companies. With a strong technical foundation and a product-oriented mindset, our teams lead... ...standards and conduct hands-on skill-transfer sessions for internal engineering and security leads.RequirementsExperience: 5+ years of...Contract workPart timeFreelanceRemote workFlexible hours
Coderio
Floral Park, Nassau County, NY3 days ago - Collectors Holdings, Inc. is seeking a Technical Support Engineer to join the IT Service Desk. This full-time, onsite role supports high-severity escalations, partners with Engineering and Product, and improves observability through dashboards. You will mentor frontline...Full time
$160k - $230k
About the role As a Technical Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing...Full timeRemote workMonday to FridayFlexible hoursNight shiftWeekend workDay shiftWeekday work$65k - $75k
MediSolution is hiring a Technical Support Engineer to provide crucial support for international carrier customers facing complex technical issues. Successful candidates will navigate SQL database queries, engage with AI tools for enhanced problem-solving, and document...Remote work- GoFundMe is seeking a Technical Support Engineer I to investigate, triage, and document technical issues in production. You will manage escalation queues, communicate with customers, and coordinate cases with fellow TSEs while adhering to first-response SLAs. The role...
- ..., installing, configuring, maintaining, supporting, and optimizing systems hardware, software... ...access rights Work with the Systems Engineer to perform routine system maintenance... ...compliance policies Document and update technical procedures, administrative processes,...Casual workWork at officeRemote workWeekend work
Donnelly Mechanical Corporation
Queens Village, NY12 hours ago $45.07k - $79.5k
Technical Support Engineer - Platform Support Remote The Technical Support Engineer - Platform Support serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting...Temporary workWork at officeImmediate startRemote workFlexible hours- U.S. Virgin Islands Department of Justice's Paternity and Child Support Division is seeking a PCSD LAN/WAN Technician under MIS supervision to maintain PBX, IVR, telecommunications, and presence for the unit. This role ensures proper operation, troubleshoots issues, and...
$40k - $55k
...configuration of new computer systems; and projects as assigned. Support is provided over the phone, Teams chat and remote desktop... ...clinics in the Eastern Time zone. This is an on-premise only role. Technical Requirements Experience supporting Windows 10/11. Familiarity...Temporary workWork at officeRemote workWork visaDay shiftEarly shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Engineer. Be the first to apply!
