Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I bring 20 years of experience with State Farm, including 11 years in agency leadership where I hired, trained, and consulted new agents to help them succeed. I launched my current agency in November 2018 to refocus on helping customers protect what matters most and plan for their financial goals with State Farm’s suite of products. Prior to joining State Farm, I spent 8 years in consulting and management within the automotive industry.

Our team of 7 is split between 4 customer service specialists and 3 sales professionals, all dedicated to delivering exceptional service and growing the State Farm family.

We offer valuable perks, including increasing paid time off with tenure, fully funded group life insurance, a SIMPLE IRA retirement plan, and a flexible schedule. For those interested in career growth, we provide leadership opportunities and support for aspiring agents. I’ve mentored 20+ individuals into their own successful agencies.

Our office culture emphasizes teamwork, a “can do” attitude, and a passion for helping people. We actively participate in community events, supporting local schools and food banks, while also enjoying regular team outings to celebrate our hard work.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Steve Oleksiw - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.