Automotive Repair and Technical Support Advisor

Contractor Opportunity Automotive Repair Technical Support Specialist located 100% onsite in Auburn Hills, MI. Engagement Type: Contractor via Third-Party Supplier. Contracting Entity: Accenture. Supplier of Record: eTeam. Start Date: July 20, 2026. Duration: 12 months with potential for extension. About the Role We are seeking qualified contractors to serve as Automotive Repair Support Specialists, leveraging call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. Agents will support dealers in resolving automotive product concerns promptly and effectively. Project Hours of Operations 8‑hour shift between 8:00 AM to 11:00 PM Eastern Time, Monday‑Friday. Saturday: 9:00 AM to 6:00 PM (shifts may vary). Key Responsibilities Respond to automotive inbound calls and tickets from the Dealer Network, providing technical diagnostic direction to Dealer Technicians. Provide automotive resolution through a defined six‑step diagnostic process to resolve automotive concerns. Offer technical support to group members (Quality, Engineering, Technical Advisors) as requested. Communicate product issues to Quality, Engineering, Technical Advisors as requested. Provide information, data and direction using all tools available. Utilize and research databases for relevant automotive product/repair information. Obtain product information updates from liaison representative or database. Perform follow‑ups on existing tickets and close tickets once resolution is reached. Deliverables or Project Scope Maintain high levels of customer satisfaction through accurate and timely technical support. Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams. Document and update ticket status, ensuring compliance with resolution protocols. Support continuous improvement by sharing feedback and technical findings with internal teams. Collaboration Tools or Platforms Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams). Dealer Information Software and Diagnostics Tools. Internal ticketing and call management systems. Client's North America Product databases and liaison resources. Qualifications High School Diploma or GED equivalent. Minimum of 1‑2 years of hands‑on automotive repair experience OR Bachelor’s Degree OR Technical Trade School Certificate in automotive. Preferred Qualifications 1‑2 years of experience with electrification technologies (BEV, PHEV, Hybrid). Strong understanding of advanced diagnostic processes and automotive systems. Familiarity with Tier 1 Automotive OEM product lines and technical resources. Excellent communication and problem‑solving skills for technical support environments. Additional Information / Requirements Knowledge of diagnostic and repair tools and dealer information software. Intermediate computer skills, including Word and keyboarding proficiency. Equal Employment Opportunity Statement Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law. #J-18808-Ljbffr Accenture