IT Help Desk Analyst I - Indianapolis, IN - Hybrid
Strategic Systems
Job Description
Job Description
Location: Indianapolis, IN – Hybrid
Employment Type: Contract
Duration: 6 Months
Schedule: Full-time, 8 hours/day
Shift Options: 6:00 AM–3:00 PM ET or 8:00 AM–5:00 PM ET
Onsite Requirement: Hybrid; onsite presence may vary from 1–4 days per week
Experience: 1–3 years
Overtime / Weekends / On-Call: None
Role Overview
We are looking for an IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user experience. The ideal candidate will have hands-on troubleshooting experience across PC hardware/software, Microsoft 365, networking, password/access issues, virtual machines, and endpoint devices .
Key Responsibilities
- Receive and manage IT support requests through phone and automated channels
- Troubleshoot and resolve first-level technical issues
- Support PC hardware, software, networking, and telecommunications issues
- Provide Microsoft 365 (O365) support
- Perform password maintenance and password resets
- Support Virtual Machines
- Support Dell Wyse devices
- Log, track, and manage incidents and requests using established procedures
- Make timely escalations for issues that cannot be resolved immediately
- Assist with fulfillment activities and special projects
- Maintain accurate technical documentation and ticket information
Must-Have Skills
- 1–3 years of Help Desk, Service Desk, Desktop Support, or IT Technical Support experience
- PC hardware and software troubleshooting
- Microsoft Office 365 / O365 support
- Password maintenance and reset troubleshooting
- Basic computer networking knowledge
- Telecommunications and/or configuration management troubleshooting
- Incident/request logging and management
- First-line technical troubleshooting
- Strong customer service skills
- Excellent verbal, written, and interpersonal communication
Preferred Skills
- Virtual Machine support
- Dell Wyse device support
- ServiceNow ITSM modules
- HDI certification
- Service Desk tools
- 2–3 years of customer service experience
Education
Associate's degree or recognized trade certification preferred. Equivalent education and relevant experience in personal computers, computer networking, telecommunications, or configuration management troubleshooting may also be considered.
Don’t Apply If
- You do not have hands-on IT troubleshooting experience
- You are looking exclusively for a fully remote position
- You cannot accommodate the required hybrid schedule in Indianapolis, IN
- Your experience is primarily non-technical customer service without PC/software/network troubleshooting
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the IT Help Desk Analyst I - Indianapolis, IN - Hybrid in Indianapolis, IN vacancy
- ...Deskside Support Technician - Contract Opportunity Indianapolis, IN You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable...SuggestedFull timeContract workWork at officeRemote workRelocation packageLong distanceFlexible hoursNight shift
aFit Staffing Inc.
Indianapolis, IN14 days ago $22 - $26 per hour
...Overview When it comes to IT solution providers, there are... ...Term: 1+ year Location: Indianapolis, IN Pay: $22.00 - $26.00;... ...Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you’ll play a key role in... ...). Support remote and hybrid work environments, ensuring...SuggestedWork at officeRemote workWorldwide$23.35 per hour
Hybrid position. Must live in the Indianapolis area. Pay: $23.35/hour In this role you will: Respond to inquiries from... ...management. Collaborate with IT and data quality teams to improve deduplication... ...reports on data quality trends and help develop training materials. #J-188...SuggestedLive in$85k - $100k
...healthcare institution customers, you’ll help evolve leading-edge thinking into... ...Java, HTML, and CSS. This position is a hybrid role working out of our Carmel, IN office... ...Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors...SuggestedWork at officeLocal areaWorldwideFlexible hoursFirst Databank
Indianapolis, IN1 day ago$40k - $45k
...Eleven Group Payroll and Billing Helpdesk Analyst Summary: In this role, you will be... ...and refining procedures to help grow our knowledge base. Requirements... ...Sign in to set job alerts for “Help Desk Analyst” roles. Indianapolis, IN $20.00-$24.00 2 weeks ago Indianapolis...SuggestedFull timeMonday to Friday- A leading IT solutions provider in Indianapolis is seeking a Help Desk Support Analyst to ensure global teams have necessary technology. This role involves responding to technical queries, troubleshooting issues, and supporting remote work environments. The ideal candidate...Remote work
- ...Technical Specialist, Gears & ShaftsWorking Pattern: Hybrid (3 office days a week)Working Location: Indianapolis, INAs the Manufacturing Engineering Technical... ...you will have the opportunity to use your ideas to help shape the future for Rolls-Royce North America’s external...Full timeWork at officeRemote workRelocation packageFlexible hours3 days per week
- ...Helpdesk Data Entry Analyst Location: Indianapolis IN 46204 On-site/Remote/Hybrid: (Hybrid – Local candidates only) Duration: 10+ Months No. Of Openings: 1... ...18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data...Work at officeLocal areaRemote work
InterSources
Indianapolis, IN3 days ago - ...environments. This role is the visible face of IT, providing expert troubleshooting,... ...(Zoom, Slack, Teams, Webex) • Support hybrid meetings, webinars, and presentations... ...services This position is based near Indianapolis Indiana, and requires the employee to be...Work at officeRemote workWork from home
Blake Smith Staffing, LLC
Indianapolis, IN23 hours ago $36 - $42 per hour
...Requisition ID: 16772 Location: Indianapolis, IN, US, 46250 Date: Aug 12, 2026 Technical Support Engineer Location: Hybrid - Greater Indianapolis Area (Home office... ...and assist with process improvements. Help manage equipment inventory, calibration,...Hourly payRemote workHome officeATS Automation
Indianapolis, IN2 days ago- Location: Indianapolis, IN 46225 (Hybrid) Duration: 12+ Months Contract Pay Range: $35- $43/hr on W2 (Max) Responsibilities Manage service operations that support digital health software and data systems. Monitor and complete CAPA (Corrective and Preventive Action...Contract work
- ...Information Services Support Analyst. This position is a full-time, hybrid role with onsite responsibilities in Indianapolis, IN. Candidates within a... ...Agile environment, you'll help enhance reporting capabilities... ...to other business and IT team members. Prioritizes and...Full time
Indiana University Health
Indianapolis, INa month ago $129.81k - $149.28k
...107963Company: LillyLocation: Indianapolis, Indiana, United States of AmericaJob... ...caring with discovery to help make life better for people... ...and Company seeks a Technical Analyst (P1-P3) to support the design,... ...design, testing, and deployment of IT solutions. Experience must...Part timeRemote workFlexible hours$75k - $85k
Location: Hybrid - Greater Indianapolis Area (Home office located in Noblesville, IN) Travel Requirement: Travel up to 40% Salary Range: $75,000 - $85,000 Key Responsibilities Monitor Help Desk America and Service America email and create/update all service request tickets...Remote workHome office- ...project needs. - Track action items, follow-ups, and decisions, and help ensure timely completion of assigned responsibilities and... ...architecture considerations. - Strong command of agile, waterfall, and hybrid delivery practices. - Ability to explain and communicate...Minimum wageContract workTemporary workWork experience placementFor subcontractorLocal areaRemote work
MAXIMUS
Indianapolis, IN4 days ago - ...consent to receive SMS text messages from Gr8ttek regarding your application status, interview scheduling, onboarding updates, and hiring notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance....Daily paid
Red Knight Solutions, LLC
Indianapolis, IN2 days ago - ...Anchor Point Technology Resources, established in 2004. Our corporate office is located in the heart of Indianapolis, Indiana, with locations in Cincinnati, OH and Louisville, KY. Anchor Point is a locally owned WBE. Job Description Looking for an energetic, motivated...Work at office
Anchor Point Technology Resources
Indianapolis, IN1 day ago - ...Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately... ...Details: - basic troubleshooting skills, pw maintenance/reset - Analyst with 1-3 years experience minimum The candidates are expected...Work at officeImmediate startWeekend work1 day per week
United Global Technologies
Indianapolis, IN3 days ago - Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 20 years has an opening for a IT Help Desk Technician for its Indianapolis office. Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical...Work at officeRemote workNight shiftWeekend work
- ...Web development, Cloud computing and IT staffing. Merging Information Technology... ...provide IT Staffing services that can help your organization to a great extent as... ...: 0002606359 Role : Desktop Support Analyst Location : Indianapolis IN 46240 Duration : 6-12 Months Job Description...Work experience placementWork at officeRemote work
360 IT Professionals
Indianapolis, IN1 day ago - ...Technology is currently recruiting for a Tier 2 Help Desk Specialist for a full‑time role located on the north side of Indianapolis. This is a 100% on‑site role, Monday–Friday,... ..., and desktops Participate in on‑call IT support Monitor and respond to any major security...Full timeWork at officeLocal areaMonday to Friday
Vaco Recruiter Services
Indianapolis, IN2 days ago - ...accommodation or an alternative application process. Help Desk Technician Full-time Regular Technical Andretti Corp HQ, Indianapolis, IN, US 7 days ago Requisition ID: 1037 *This... ...for this position . Purpose of the Role: The IT Help Desk Technician serves as the front-line...Full timeRemote workRelocation packageFlexible hoursAfternoon shift
Motorsport Hackers
Indianapolis, IN23 hours ago - ...On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when something... ...working"? Do you enjoy solving problems, helping people, and keeping systems running... ...and moving forward. As an IT Help Desk Specialist, you'll be on the front...Work experience placementWork at officeRemote work
Kirby Risk
Indianapolis, IN3 days ago - ...Description Job Description Service Desk & Endpoint Technician IIJob... ...ensuring timely resolution of IT issues, minimizing business... ...experience for employees in on-site, hybrid, and remote work environments... ...2-4 years of experience in a help desk or technical support...Weekly payWork at officeRemote work
SILAC Insurance Company
Indianapolis, IN5 days ago $54k - $80k
...Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will...Contract workRemote workMonday to FridayFlexible hoursShift workWeekend workDay shiftAfternoon shiftEarly shiftRelativity
Indianapolis, IN3 days ago- Desktop Support Analyst Multiple Locations - Re no, Nevada, Indianapolis, Indiana, and Culver City, California (3 Openings) Onsite... ...as Desktop/Onsite Support/Local IT Engineer • Strong Microsoft... ...Respond to inquiries from staff and help them resolve any hardware or software...Local area
Elevance Systems
Indianapolis, IN9 hours ago $80.9k - $122.3k
...These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates... ...able to work in an office environment in a hybrid model. Your Impact - Responsibilities... ...artificial intelligence (AI) tools to help our recruiters assess and evaluate...Full timeWork at officeLocal areaSalesforce
Indianapolis, IN2 days ago$95k - $115k
Vaco Technology is seeking a Business Systems Technical Analyst for a direct hire role on the north side of Indianapolis. This individual will serve as the liaison between Information Technology and business operations. This role will also serve as the Product Owner for...Work at officeLocal area$16.5 per hour
...Resource Specialist Location: Indianapolis, Indiana Employees at Damar aren't just part of a workforce they're part of a mission-driven... ...clients, and provides support for our other direct care staff. It is a great role that builds leadership skills while still...Full timeTemporary workShift workDay shift$90k - $100k
...Description Your Mission \n \n \nAre you passionate about helping industrial customers improve safety while driving business... ...Successful candidates should currently reside in either the Chicago or Indianapolis areas. Position requires 60% travel. Travel will also include...Local areaHoerbiger
Indianapolis, IN10 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Help Desk Analyst I - Indianapolis, IN - Hybrid. Be the first to apply!
Related searches
- life support technician Indianapolis, IN
- systems support technician Indianapolis, IN
- technical support analyst Indianapolis, IN
- user support analyst Indianapolis, IN
- help desk technical support Indianapolis, IN
- technical support specialist Indianapolis, IN
- IT assistant Indianapolis, IN
- help desk assistant Indianapolis, IN
- work from home technical support specialist Indianapolis, IN
- service desk assistant Indianapolis, IN