Human Services Program Representative 1

THE POSITION Are you ready to make a positive impact across Pennsylvania? The Human Services Program Representative 1 role with the Department of Human Services offers a chance to make a strong impact on adults who need protection and support. This position places you at the center of important decisions and teamwork that improve safety and care. Be part of a team that values your dedication and helps you grow as a leader in adult protective services. THE POSITION Are you ready to make a positive impact across Pennsylvania? The Human Services Program Representative 1 role with the Department of Human Services offers a chance to make a strong impact on adults who need protection and support. This position places you at the center of important decisions and teamwork that improve safety and care. Be part of a team that values your dedication and helps you grow as a leader in adult protective services. DESCRIPTION OF WORK This position supports statewide work that strengthens Adult Protective Services and improves outcomes for adults in need. The role builds connections, guides agencies, and helps ensure services meet required standards. As a Human Services Program Representative 1, you will perform the following duties: Monitoring Support: Review contractor performance and provide feedback to strengthen quality and consistency Training Guidance: Recommend training needs based on monitoring results Audit Oversight: Coordinate and review corrective action plans and performance audits Technical Consultation: Offer assistance to contractors working with adults who have complex needs Service Coordination: Liaise with program offices and agencies to connect clients with needed services Case Troubleshooting: Identify solutions and resources for complicated protective service cases Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment, 37.5 hours per week Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. QUALIFICATIONS REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY Minimum Experience and Training Requirements: Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. #J-18808-Ljbffr