Customer Relations Specialist

Position Information Title: Customer Relations Specialist Position Description University Events (UE) follows university priorities to plan, support, and execute meetings, events, and programs on campus. A one‑stop shop operation, UE coordinates the efforts of support areas on behalf of event sponsors. UE provides a high level of customer service to event sponsors while managing limited space and other resources in service of the University mission. Customer Relations Specialists serve as a representative of the university and act as an extension of the UE staff. They are the first point of contact to the office, receiving all guests and calls to the department, assisting in routine duties common to office operation, and working on other projects as assigned. Duties Serve as the first point of contact for all on‑campus and external sponsors. Answer the main office phone line, communicating effectively with all callers, guests, and staff using proper language. Triage all inquiries effectively. Act as the liaison between the inquirer and appropriate staff member, relaying accurate information and forwarding messages as appropriate. Ensure urgent matters are directed to appropriate staff promptly and accurately. Assisting staff with general clerical duties including, but not limited to, typing, copying, and scanning. Learn and effectively troubleshoot issues with Virtual EMS, our web‑based reservation system, and EMS, our event management database. Deliver and receive time‑sensitive documents and items around campus. Perform miscellaneous office tasks and special projects as requested. Preferred Qualifications Positive, professional attitude, willingness to learn, and excellent communication, problem‑solving, and interpersonal skills. Ability to adapt to a diverse work environment, work well under pressure, work autonomously as well as part of a team, and work from written or oral instructions. Previous customer service and/or office experience and familiarity with the campus is preferred, as is summer availability. Physical Demands Typical office clerical and phone work. Special Conditions for Eligibility Employment is contingent upon completion of a successful background check. Bridgewater State University is an E‑Verify employer. EEO Statement Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy‑related condition, or any other characteristic protected by law. Hourly Rate $15.00 Posting Number Stu05666P Open Date (Not specified) Close Date 09/30/2026 Open Until Filled Yes Contact Information For additional information about this position or for a status update of your application, please contact: Emily Cox View email address on click.appcast.io #J-18808-Ljbffr Bridgewater Bagel & Coffee