Administrative Assistant

Administrative Assistant

The Administrative Assistant reports directly to the Administrator and coordinates office tasks and activities for the SYNERGY HomeCare business. This position includes maintaining positive relationships with caregivers, clients, and office team members.

This position establishes a positive first impression as the initial point of contact for intake and makes callers feel welcome while assisting with any questions or needs they may have. The Administrative Assistant will help as needed with office organization, intake, scheduling, and office cleanliness.

Qualifications:

• Knowledge of scheduling and on-call procedures (preferred)
• Customer service skills and phone answering management experience
• Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc)
• Knowledge of scheduling software (AxisCare or similar) or CRM preferred
• Well-honed time management skills
• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities:

• Operates a multi-line phone system to receive and direct incoming calls. Obtains caller's name and purpose of call
• Directs caller (if triage is established), records name, time of call, and nature of call in online software
• May answer basic questions for caregiver applicants or prospective new clients
• May participate in the on-call rotation, answering after-hours calls
• Greets visitors and directs them to the appropriate individual
• Assists with any filing duties and a variety of other clerical duties as necessary
• Types email correspondence, reports, and other documents as necessary
• Collects and distributes mail and messages
• Organizes, files and stores all office supplies
• Assists in setting up for employee orientation and training

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.