Client Experience Manager Insurance Agency

Benefits 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Apply if You're Built for High Performance No nights. No weekends. No hand-holding. If These 4 Questions Fire You Up

1. How are you competitive? If you can’t prove with examples where you outperformed others, this isn’t your lane.
2. What are your goals and what are you working for? We want people who are driven. If you can’t articulate, this won’t work.
3. How do you develop yourself? If you don’t invest in your own growth, no one will carry you.
4. How do you rate your service ability, and why? We expect self‑awareness and honesty. If you can’t explain why you win or where you need improvement, you’re not ready.

If these questions make you think “YES, finally a place that gets me,” then we want you. What This Job Actually Is A fast‑paced, high‑accountability role where you solve real problems for real people. You’ll handle 30–50 calls a day, plus emails and chats. You own outcomes. No passing the buck, no hiding. Your name will be the one clients ask for. What Makes Diamond Guard Different Coaching without babysitting—you’ll show up hungry Clear metrics, clear wins—no guessing where you stand Top reps hit bonus by month 3 A team that pushes each other to be better—no daycare, no complainers You’ll Be a Fit If You… Hold a Texas P&C license Have 12+ months experience in insurance service, billing, or renewals Thrive when the pace speeds up Want clients requesting you by name Be sharp, organized, and fast on the phone Bonus: Speak Spanish and want to help more customers You won’t be a fit if you need constant reminders, get overwhelmed when it’s busy, or avoid being measured. What You’ll Do Fix billing and policy issues fast Beat metrics (resolution time, satisfaction, follow‑up rates) Join weekly coaching on cross‑sell, retention, and communication Spot broken processes and help fix them Get better every month Pay + Perks $45,000 base + monthly bonuses (top reps: $60K–$70K) Health, dental, vision, PTO, 401(k) Monday–Friday only—your nights and weekends are yours The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. Allstate Insurance Co. 2021 #J-18808-Ljbffr Allstate Insurance Agency - William Doran